Business Processes Senior Consultant

SAP Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a SmartRecruiters Business Process Senior Consultant to guide enterprise customers through their talent acquisition processes. You will act as a strategic advisor, manage implementations, and drive business transformation initiatives. Candidates should have over 5 years of experience in SaaS consulting, strong project management skills, and expertise in business process design. This position offers a chance to influence executive stakeholders and mentor delivery teams.

Qualifications

• 5+ years of experience in delivering SmartRecruiters implementations or similar SaaS solutions.
• Proven ability to lead complex engagements; project management certifications are a plus.
• Strong background in business process design and IT architecture.

Responsibilities

• Act as a strategic advisor to customers, aligning their talent vision with solutions.
• Lead SmartRecruiters implementations from discovery to adoption.
• Oversee client engagements, managing scope and ensuring high-quality delivery.

Skills

Business process design

Project management

Client relationship building

Analytical mindset

Change management

Job description

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you.

About the Role

As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.

This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters’ consulting and services offerings.

What You’ll Do

• Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices.
• Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption.
• Design and optimize industry-specific business processes, driving innovation and measurable business impact.
• Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
• Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.

Lead Delivery & Manage Risk

• Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
• Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment.
• Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams.

Drive Adoption & Value

• Validate customer success criteria and align adoption strategies to business outcomes.
• Analyze usage data, KPIs, and insights to drive optimization, adoption, and long‑term value realization.
• Partner with Customer Success teams to develop account strategies that support renewals and long‑term retention.
• Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.

Support Growth & Thought Leadership

• Support pre‑sales efforts, including solution reviews, feasibility assessments, and executive workshops.
• Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
• Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
• Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best‑practice delivery.
• Design and facilitate customer workshops, training sessions, and adoption events.
• Contribute to the evolution of SmartRecruiters’ services portfolio by creating reusable frameworks, templates, and methodologies.

What You Bring

• Experience: 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client‑facing consulting role.
• Consulting & Project Leadership: Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Business Process Expertise: Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
• Technical Fluency: Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation: Solid experience in change management, transformation programs, or strategy consulting.
• Client Leadership: Demonstrated success building trusted relationships with executive stakeholders and partners.
• Communication: Clear, confident communicator with experience presenting to senior business and technical audiences.
• Mentorship: Passion for developing others and raising the bar on delivery excellence.
• Analytical Mindset: Data‑driven problem solver with the ability to turn insights into action.
• Industry Knowledge: Understanding of talent acquisition, HR technology, and evolving industry trends.
• Digital & Brand Awareness: Familiarity with career site UX, employer branding, and web best practices.

How Success Is Measured

• Customers achieve measurable business outcomes through adoption and process optimization.
• Projects are delivered on time, at high quality, and with strong executive satisfaction.
• Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
• Strategic customer relationships drive renewals, advocacy, and long‑term growth.
• Continuous improvement and innovation are embedded across delivery and services offerings.