Business Processes Senior Consultant

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 140,000; Full time

Job summary

A leading consulting firm is seeking a Senior Consultant in Kuala Lumpur to guide enterprise customers through SmartRecruiters solutions. This role involves overseeing client engagements, driving innovation in talent acquisition, and shaping business transformation strategies. Ideal candidates will have over 5 years of consulting experience, strong project leadership skills, and a passion for mentoring. This position offers opportunities for professional growth and a collaborative work environment.

Benefits

Professional development opportunities

Qualifications

• 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions.
• Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Strong background in business process design, transformation, and IT architecture.

Responsibilities

• Act as a strategic advisor to customers aligning vision with SmartRecruiters' solutions.
• Lead end-to-end SmartRecruiters implementations from discovery and design through deployment.
• Oversee complex client engagements ensuring high-quality, on-time delivery.

Skills

Client Leadership

Business Process Design

Analytical Mindset

Communication

Change Management

Education

5+ years in client-facing consulting

Project Management Certification

Tools

Signavio

Job description

About the Role

As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.

This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters’ consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the SmartRecruiters ecosystem.

What You’ll Do

• Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices.
• Lead end‑to‑end SmartRecruiters implementations, from discovery and design through deployment and adoption.
• Design and optimize industry‑specific business processes, driving innovation and measurable business impact.
• Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
• Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.

Lead Delivery & Manage Risk

• Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
• Ensure high‑quality, on‑time delivery through strong governance, communication, and stakeholder alignment.
• Serve as engagement lead, project lead, or sub‑project lead as needed, guiding cross‑functional delivery teams.

Drive Adoption & Value

• Validate customer success criteria and align adoption strategies to business outcomes.
• Analyze usage data, KPIs, and insights to drive optimization, adoption, and long‑term value realization.
• Partner with Customer Success teams to develop account strategies that support renewals and long‑term retention.
• Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.

Support Growth & Thought Leadership

• Support pre‑sales efforts, including solution reviews, feasibility assessments, and executive workshops.
• Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
• Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
• Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best‑practice delivery.
• Design and facilitate customer workshops, training sessions, and adoption events.
• Contribute to the evolution of SmartRecruiters’ services portfolio by creating reusable frameworks, templates, and methodologies.

What You Bring

• Experience: 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client‑facing consulting role.
• Consulting & Project Leadership: Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Business Process Expertise: Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
• Technical Fluency: Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation: Solid experience in change management, transformation programs, or strategy consulting.
• Client Leadership: Demonstrated success building trusted relationships with executive stakeholders and partners.
• Communication: Clear, confident communicator with experience presenting to senior business and technical audiences.
• Mentorship: Passion for developing others and raising the bar on delivery excellence.
• Analytical Mindset: Data‑driven problem solver with the ability to turn insights into action.
• Industry Knowledge: Understanding of talent acquisition, HR technology, and evolving industry trends.
• Digital & Brand Awareness: Familiarity with career site UX, employer branding, and web best practices.

How Success Is Measured

• Customers achieve measurable business outcomes through adoption and process optimization.
• Projects are delivered on time, at high quality, and with strong executive satisfaction.
• Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
• Strategic customer relationships drive renewals, advocacy, and long‑term growth.
• Continuous improvement and innovation are embedded across delivery and services offerings.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Equal Employment Opportunity Statement

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Requisition ID: 443729 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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