Business Process Sr Representative

Keysight Technologies SAles Spain SL.; Penang; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading technology company based in Malaysia, seeks an experienced professional to manage quality applications and drive business process analysis. The role demands strong project management skills alongside a deep understanding of Salesforce and Oracle. Responsibilities include overseeing customer surveys, enhancing workflows, and collaborating with stakeholders for process improvements. Ideal candidates have a relevant degree and at least 5 years of experience in a similar role, making substantial contributions to operational efficiencies.

Qualifications

• 5+ years of experience in business process analysis and project management.
• Experience with Salesforce/Oracle is required; CRM knowledge is a plus.
• IT background with understanding of enterprise applications.

Responsibilities

• Manage KCX (Customer Survey), audit, and quality application.
• Oversee internal technical and non-technical business projects.
• Analyze business processes to identify areas for improvement.

Skills

Business process analysis

Project management

Salesforce knowledge

Analytical skills

Strong communication skills

Education

Bachelor's or master's degree in relevant field

Tools

Salesforce

Oracle

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Primary focus will be on a quality role involving management of KCX (Customer Survey), audit, quality application and process management and sales support involving strategic assignment based on business requirement as well as sales functional Salesforce application support.
• This role will extend to cover other BPA (Business Process Analyst) portfolio and involves a significant amount of project management. Responsibilities include managing internal technical and non‑technical business projects. Responsible for the gathering, planning, design and build, execution, monitoring, controlling and closure of a project. This includes monitoring overall progress & timelines and provide progress/ status reports to management.
• Analysing current business processes, workflows, and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
• Creating process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
• Communicating with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitoring process audits and evaluating the effectiveness of implemented process changes, gathering feedback, and making necessary adjustments.
• Providing training and support to team members on new processes and best practices.
• Specialise in key portfolio assignment to be Subject Matter Expertise to support operation and project/initiatives.

Qualifications

• Bachelor’s or master’s degree in business administration, management, IT, Business IT, or a related field.
• Minimum of 5 years of experience in business process analysis and project management.
• Salesforce/Oracle and sales/service business knowledge experience are required. CRM knowledge is an added advantage.
• IT background with an understanding of enterprise applications.
• Project management skills, including project planning, resource management, and risk management.
• Strong analytical skills with the ability to collect, study, and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of daily work assignments.
• Strong communication and presentation skills to effectively convey process changes and recommendations to stakeholders at all levels.
• Able to support working across time zone with multiple functions on projects and/or initiatives.

Keysight is an Equal Opportunity Employer.