Business Process Improvement Executive (Service Operations)

PERSOL; Kuala Lumpur; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading services firm is looking for a Business Process Improvement Executive to enhance operational efficiency in Kuala Lumpur. You will review and establish SOPs, engage with stakeholders for feedback, and drive continuous improvements. Ideal candidates should hold a Bachelor's Degree with at least one year of experience in corporate settings, particularly in BPO or shared services. Proficiency in Microsoft Visio, Excel, and PowerPoint is essential. Join us to contribute to operational excellence!

Qualifications

• At least 1 year of working experience in corporate settings, preferably in MNC or shared services.
• Strong understanding of business protocols and their impact on performance.
• Proficient in Microsoft Visio, Excel, and PowerPoint.

Responsibilities

• Review and improve current SOPs for operations.
• Establish new SOPs to enhance efficiency.
• Engage with stakeholders for feedback and process improvement.

Skills

Stakeholder management

Business process improvement

Documentation

Microsoft Visio

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's Degree in any discipline

Tools

Microsoft Visio

Microsoft Excel

Microsoft PowerPoint

Job description

Business Process Improvement Executive (Service Operations)

As a business process improvement executive, you are responsible to reviews, improves, and establishes SOPs to enhance business efficiency and productivity, working closely with stakeholders to refine processes, address operational inquiries and compliance.

Tasks & responsibilities:

• Review SOPs of current internal and external business operations
• Roll out improvement on protocols and procedures in ensuring business performance and productivity
• Establish new SOPs to increase business efficiency
• Engage with business stakeholders to brainstorm and establish better SOPs
• Documentation of business protocols for internal reference
• Understanding the impact of each process and constantly review and challenge current practices for process improvisation
• Attend to inquiry raised from internal stakeholders in investigating the efficiency of current business practice and gather feedback and requirement to establish a more effective SOP

Qualifications & experience

• Bachelor's Degree in any discipline
• At least 1 year of working experience in corporate, preferably MNC within BPO or shared services industry
• Great exposure and understanding of the importance of business protocols and SOP towards business performance and productivity
• Confidence in stakeholder management
• Good in Microsoft Visio, Microsoft Excel, Microsoft PowerPoint and other relevant business tools