Business Planning Manager

Standard Chartered; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

An international banking institution in Kuala Lumpur is seeking an experienced individual to provide administrative and business planning support to senior leadership. The ideal candidate has a Bachelor's degree and at least 5 years of relevant experience, with strong networking and communication skills. Flexible working arrangements are offered, along with a competitive salary and benefits.

Benefits

Retirement savings funding

Medical and life insurance

Annual leave and public holidays

Flexible working options

Wellbeing support programs

Learning culture access

Qualifications

• Minimum of 5 years of relevant work experience in an Operations or Functions role.
• Excellent networking and communication skills.
• Ability to influence and manage stakeholders.

Responsibilities

• Ensure operations adhere to department guidelines.
• Support leadership in delivering business objectives.
• Manage financial controls and budgets.
• Produce supporting materials for business needs.
• Act as point of record for open job requisitions.

Skills

Networking

Communication

Stakeholder management

Education

Bachelor's Degree

Job description

Job Summary

The individual contributes towards providing administrative support services and business planning support to senior leadership members (also known as Service Recipients) under a hybrid working model with flexible arrangements.

Where required, the individual will also provide leadership capabilities and line management for the team.

Key Responsibilities

Strategy

• Ensure day-to-day operations adhere to the department operating instruction (“DOI”) manual, processes, and guidelines, applying all relevant risk, regulatory/compliance, financial, policies/processes, and controls.
• Partner with Group Enablement Services and relevant Standard Chartered Group (“the Group”) leaders to contribute to the Group’s RoTE and support strategic initiatives.
• Support the BPM to the service recipient (“SR”) by preparing, implementing, delivering, and expanding SR’s programme of work and strategic plans.

Business

• Assist, plan, and support the Service Recipient and/or the Group’s leadership in delivering business and financial objectives.
• Monitor the development, implementation, and performance of business-critical topics.
• Review new business requirements and provide solutions when needed.

Financial Performance

• Adhere to financial controls to ensure performance of SR’s programme or departmental budget.
• Drive continuous improvements in productivity and cost efficiencies.

Processes

• Perform activities in line with the Group’s policies, guidelines, and standards, as per the Operational Risk framework.
• Ensure quality service is rendered to the Service Recipient (“SR”), including planning of backup resources.
• Monitor the delivery of the programme or SR to ensure performance and quality align with established standards and benchmarks.
• Support the SR in their membership of committees and meetings.
• Design and ensure systems, processes, and methodologies specified are followed to ensure effective monitoring, control, and support of service delivery.
• Provide support to ensure delivery of objectives in governance, people, financials, regulatory, audits, and communications responsibilities.

Business and Communications

• Produce Townhall material, offsite agendas, and supporting materials.
• Support the Leadership Team (LT) with business travel agendas.
• Develop and implement the Managed Services Portfolio page on the bank’s platform.
• Produce monthly updates on footprint, cost, and organizational structure.
• Manage team Objectives and Key Results (OKR), summarizing insights and tracking performance.
• Follow up on outstanding action items with peers and cross teams.
• Consolidate internal training plans and design a new joiner training roadmap.
• Manage new joiner, celebrations, and festive communications.

Hiring

• Act as the central point of record for open Job Requisitions (JR), tracking progress and escalating when necessary.

Team Engagement, MyVoice, and Team Wellbeing

• Define and drive the “better place to work” plan.
• Define Key Performance Indicators (KPI) to measure success.

Skills and Experience

• Bachelors Degree from a recognized university
• Minimum of 5 years of relevant work experience in an Operations, Business or Functions role, with close proximity to a Head of Department and/or C-suite leadership in an international firm (preferred)
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure.
• Minimum of 5 years relevant experience in project or operations management.

Qualifications

• We value your practical and hands-on experience in the above domains.
• Any industry certifications in the Risk & CFCR domains are most welcome (e.g., IRM, CISSP, ACAMS, ICA).
• Any industry certifications in the Business or Product domain are most welcome.

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.