Business Development Executive

Web Hosting; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading web service provider located in Klang City is looking for an individual to handle sales and billing inquiries. The successful applicant will manage customer inquiries via phone and online, prepare quotations, and ensure customer satisfaction. The ideal candidate should have excellent written and verbal communication skills in English and Malay, strong customer service dedication, and the ability to work well in a dynamic team environment. Some weekend work may be required for events.

Qualifications

• Fluency in English and Malay is a must.
• Capability to manage customer inquiries effectively.
• Adaptability to a fast-paced working environment.

Responsibilities

• Identify, manage and resolve sales and billing issues.
• Respond to customer inquiries via phone and live chat.
• Prepare quotations and follow up on sales.

Skills

Excellent written and verbal communication skills in English and Malay

Ability to work well with a team

Outstanding customer service skills

Job description

• To identify, manage and resolve issues arising from Sales & Billing in a timely manner.
• Be the person in charge to reply the Sales & Billing Enquiries via phone, live chat helpdesk and serving walk-in customer inquiries.
• Efficiently reply to Billing or sales Enquiries via phone and helpdesk.
• Assist customers on matters related to their accounts helpfully.
• Prepare quotations competently and follow up until close sales.
• Process new orders proficiently.
• Do suspension calls notification to encourage customer’s service renewal.
• Do follow-ups with the customers consistently & consistently follow up on collecting debts when the need arises.
• As and when required, you are required to meet up with customers for sales pitch.
• As and when required you are required to participate in company promotion roadshow and event and be responsible in its setup and preparation even if it falls on weekends.
• Develop relationships with potential and existing customers via calls, emails, internet involvement and field trips to meet face to face and educate potential customers about our product range.

Required Skills

• Excellent written and verbal communication skills in the English and Malaysia language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.