Business Analyst (Sales/Telemarketing)

WediaLab; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading data analytics firm in Kuala Lumpur is seeking a skilled Business Analyst to lead data-driven strategies and enhance analytical capabilities. The candidate must possess a Bachelor's degree in a relevant field and showcase advanced Excel proficiency. Responsibilities include implementing innovative data solutions and collaborating with teams to streamline processes. Proficiency in Mandarin is preferred to engage with Chinese stakeholders. This role offers the opportunity to drive impactful data initiatives.

Qualifications

• Bachelor’s degree in Data Science, Data Analysis, Business Analysis Statistics, Computer Science, or a related field.
• Proven experience as a Business Analyst focusing on data-driven improvements.
• Advanced proficiency in Excel for business analysis.

Responsibilities

• Lead the business analysis function to drive data strategies.
• Implement innovative ideas for data utilization and analysis.
• Develop interactive dashboards for effective data communication.

Skills

Business analysis

Data-driven strategies

Excel proficiency

Communication of data insights

Proactive identification of improvements

Education

Bachelor's degree in Data Science or related field

Tools

Python

R

Power BI

Tableau

Job description

Job Description

• Lead the business analysis function, contributing to the development of data-driven strategies.
• Implement and share innovative ideas for data utilization and analysis.
• Take a proactive approach in identifying opportunities for data-driven improvements.
• Drive initiatives to enhance data processes and analytical capabilities.
• Showcase advanced proficiency in Excel for detailed business analysis and modeling.
• Utilize Excel for in-depth insights into complex datasets.
• Develop and implement interactive dashboards for effective data communication.
• Apply experience and knowledge in analyzing call center, customer services, sales, or telemarketing data.
• Provide actionable insights to improve performance and efficiency.
• Implement and maintain data governance practices to ensure data accuracy and integrity.
• Collaborate with cross-functional teams to streamline data processes.
• Collaborate effectively with teams to understand data needs and requirements.
• Communicate complex data insights in a clear and accessible manner.
• Stay updated on industry trends, emerging technologies, and best practices in business analysis.
• Proactively integrate new tools and methodologies for improved business analysis.

Job Requirements

• Bachelor’s degree in Data Science, Data Analysis, Business Analysis Statistics, Computer Science, or a related field.
• Proven experience as a Business Analyst with a focus on proactive data initiatives.
• Demonstrated success in implementing innovative data solutions.
• Advanced proficiency in Excel Analysis.
• Ability to speak in Mandarin is highly preferred to deal with Chinese stakeholders.
• Experience in call center, customer services, sales, or telemarketing analysis is highly preferred.
• Experience with programming languages and BI Tools such as Python, R, Power BI, Tableau is added advantage.