Branches Operations Specialist

Coway; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading home appliance company is seeking a Homecare Operational Excellence Coordinator in Kuala Lumpur. The role involves driving operational excellence across Homecare branches through policy development, system enhancement, and ensuring adherence to internal standards. The ideal candidate will possess a diploma or higher, with 3–5 years of relevant experience and strong analytical skills. Responsibilities include developing SOPs, managing audits, and overseeing inventory governance, ensuring high service quality nationwide.

Qualifications

• Diploma or higher in Business Studies, Administration, Management or equivalent.
• 3–5 years experience in sales organization-related data analysis.
• Strong skills in business analysis and advanced Excel.

Responsibilities

• Develop, review, and standardize SOPs for Homecare branch operations.
• Support system enhancement projects related to Homecare branch operations.
• Act as a central coordinator between HQ and Homecare branches.
• Conduct operational audits to ensure SOP compliance.
• Monitor nationwide stock inventory to ensure accuracy and control.

Skills

Strong business analysis

Data interpretation

Advanced Excel

Advanced Tableau

Advanced PowerPoint

Excellent verbal and written communication

Attention to detail

Ability to manage multiple tasks

Confidentiality

Discretion

Education

Diploma or higher

Job description

Homecare Operational Excellence Coordinator

Homecare is a product category involving massage chair, mattress, air conditioner, and other technical home appliances. These products are regularly serviced by Coway Homecare Technicians. This role is responsible for driving operational excellence across all Homecare branches by developing and standardizing policies and SOPs, ensuring consistent execution, compliance, and governance nationwide.

The role serves as a key coordinator between HQ and Homecare branches, supporting system and process enhancement initiatives by translating operational requirements into practical improvements. It also manages Homecare Technician agreement processes, conducts branch operational audits, monitors inventory governance, and ensures adherence to internal policies and regulatory standards. Through continuous process optimization and cross‑functional coordination, this role plays a critical part in strengthening operational efficiency, risk control, and service quality across the Homecare network.

Key Responsibilities

• Operational Policy & SOP Development – Develop, review, and standardize SOPs for Coway Homecare branch operational processes; ensure SOP alignment across all branches to improve execution consistency.
• System & Process Enhancement Support – Support and coordinate system enhancement projects related to Homecare branch operations; translate operational requirements into system/process improvements.
• HQ-Branch Coordination – Act as a central coordinator between HQ and Homecare branches for operational alignment; address process gaps and implementation issues at branch level; support Homecare Technician agreement related processes and documentation; ensure Homecare branch operations comply with internal policies and regulatory requirements.
• Branch Audit & Governance – Conduct Homecare branch operational audits to ensure SOP and compliance adherence; identify operational risks and recommend corrective actions.
• Inventory Governance – Cross-check and monitor nationwide stock inventory to ensure accuracy and control; support improvements in inventory tracking and accountability.

Qualifications

• Education: Diploma or higher (Advanced/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent).
• Experience: 3–5 years in a related field, preferably sales organization‑related data analysis, quota setting, performance measurement, and payout calculations.
• Skills: Strong business analysis, data interpretation, advanced Excel, Advanced Tableau, Advanced PowerPoint, excellent verbal and written communication, attention to detail, ability to manage multiple tasks in a fast‑paced environment, confidentiality, and discretion.

Legal Notice

This position is an equal opportunity employer. Women and underrepresented minorities are encouraged to apply.