Branch Services Executive

OCBC; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking a team leader to manage operations, ensure compliance, and drive process improvements. The ideal candidate should have a recognised degree and at least 5 years of relevant experience. Strong leadership and analytical skills are essential for success in this role, which offers a competitive salary and comprehensive benefits in a supportive work environment.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• Candidates with 5 years of relevant experience are encouraged to apply.
• Ability to manage daily operations with effectiveness and efficiency.
• Proactive with strong leadership and people management skills.

Responsibilities

• Lead and supervise a team in the department.
• Plan capacity and allocate resources to meet turnaround time.
• Champion quality and process improvement projects.

Skills

Leadership

Analytical skills

Communication skills

Advanced Excel

Teamwork

Education

Recognised University degree

Tools

SharePoint

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here

• Able to lead and supervise a team of staff in the department.
• Able to plan capacity and allocate resource accordingly to meet the required turnaround time.
• Manage the daily operations of the department to ensure effectiveness and efficiency.
• Manage daily, monthly, quarterly and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
• Champion quality, process improvements and other service enhancement projects to maintain high service levels.
• Ensure that procedures are well documented and updated.
• Willing to handle cash.
• Preferable recognised University degree.
• Candidates with 5 years of relevant experience are encouraged to apply.
• Good written and verbal communication skills, highly organized.
• Skill in advance excel & sharepoint.
• Proactive, able to work and manage assignment independently.
• Proven analytical, communication and inter-personal skills.
• Strong leadership and people management skills and teamwork oriented.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.