Branch Sales Executive

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking an experienced sales professional to sell insurance products and enhance customer experiences. Responsibilities include identifying customer needs, managing inquiries, and cross-selling services. Ideal candidates should possess strong sales skills and the ability to handle client relationships proficiently, contributing to the company's diverse and inclusive culture.

Qualifications

• Strong sales abilities and experience in client management are essential.
• Ability to identify customer needs and excellently manage customer experiences.
• Proficient in maintaining data integrity and issuing quotations.

Responsibilities

• Sell insurance products and services to clients via phone and email.
• Act as the point of contact for customer inquiries and concerns.
• Cross-sell additional offerings to existing clients.

Skills

Sales skills

Customer interaction skills

Problem-solving

Job description

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To sell insurance products to customers and small businesses on the phone and over email, identifying customer needs and taking action accordingly to contribute to the development of business and enhancement of the organization's products, services, and processes.

Key Accountabilities

• Sells the organization's propositions to new and existing clients.
• Acts as the customer's point of entry into the Zurich organization, takes responsibility for the customer experience with Zurich, resolves and/or escalates their issues, and keeps oversight of service delivery to ensure service expectations are fulfilled at all stages of the process (e.g., claims, invoicing).
• Shows good understanding of customer needs and applies advanced customer interaction skills.
• Identifies customer needs and advises on propositions; suggests additional offerings to existing clients (cross-selling).
• Ensures quotations are issued promptly and accurately, maintaining data integrity within relevant systems.
• Demonstrates expected sales behavior while adhering to local organization standards and processes.
• Supports specific marketing campaigns, provides input, and actively contributes to the enhancement of the organization's products, services, and processes.
• Works closely with other organizational units, provides training, and participates in projects as appropriate.

This role is to be based in Setia Alam.

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work. We have a diverse customer base, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome, regardless of protected characteristics.

We accept applications from everyone, regardless of background, beliefs, or culture. We are committed to continuous improvement and offer access to comprehensive training and development opportunities. Zurich is passionate about supporting employees to help others through volunteering, charitable, and community activities.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we think outside the box and challenge the status quo. We focus on positives and ask, "What can go right?" We value our employees' experience and knowledge and offer opportunities across business areas for career growth. We are proud to be a Great Place To Work Certified organization. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur