Branch Operations & Customer Experience Lead

AFFIN Group; Kuching; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution in Kuching seeks a dedicated individual to manage branch operations, ensuring compliance with regulations and enhancing customer experience. The ideal candidate will assist in cross-selling financial products and must possess strong customer service skills and a relevant degree. This role offers a dynamic work environment and the opportunity to make a meaningful impact.

Qualifications

• Experience in a banking or financial services environment.
• Strong customer service orientation and communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage daily branch operations and compliance with regulations.
• Enhance customer experience and service delivery.
• Assist in cross-selling financial products.

Skills

Customer service

Compliance monitoring

Cross-selling

Operational management

Education

Bachelor's degree in a relevant field

Tools

Customer Relationship Management (CRM)

Job description

A leading financial institution in Kuching seeks a dedicated individual to manage branch operations, ensuring compliance with regulations and enhancing customer experience. The ideal candidate will assist in cross-selling financial products and must possess strong customer service skills and a relevant degree. This role offers a dynamic work environment and the opportunity to make a meaningful impact.