Branch Manager

GD Express; Sabah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A logistics company in Malaysia is seeking a Branch Manager responsible for overseeing day‑to‑day operations, managing staff, and expanding customer accounts. The ideal candidate will have a degree, a minimum of 2 years of experience in sales and leadership, and possess their own transport. Key responsibilities include monitoring KPIs, ensuring customer satisfaction, and managing a team effectively under pressure. This is an opportunity to lead a dynamic branch and drive strategic business initiatives.

Qualifications

• Minimum of 2 years experience in branch management or a similar leadership role.
• Possess own transport.
• Strong leadership abilities with a proven capability to lead and motivate a team.

Responsibilities

• Oversee day-to-day operations and ensure quality customer service.
• Manage full employee and contract driver life cycle.
• Identify and secure new customers to support business expansion.
• Monitor and track key performance indicators (KPIs).

Skills

Leadership

Customer service

Sales

Financial management

Problem-solving

Communication

Education

Degree in any field

Job description

Role Overview: The Branch Manager is responsible for overseeing day‑to‑day operations, customer accounts and contract terms, financial measures and KPIs, and branch staff including employees and contract delivery drivers.

Key Responsibilities:

Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.

Manages full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.

Identify and secure new customers to support rapid business expansion.

Oversee resource allocation including personnel, equipment and facilities to ensure optimal utilization.

Perform any other sales activities or projects as assigned by the superior.

Monitor and track key performance indicators (KPIs) such as on‑time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.

Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.

Collaborate with other departments, submit timely reports, and manage staff supplies.

Oversee and manage the activities of the hired agent and the services of GDEX point‑of‑presence (POP) within the designated branch.

Requirements/Skills:

Degree in any field.

Possess own transport.

Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.

Aggressive self‑starter who can work independently with minimal supervision.

Capable of working effectively under pressure.

Ability to speak Mandarin is an added advantage.

Strong leadership abilities with a proven capability to lead, motivate, and develop a team.

Excellent interpersonal and customer service skills.

Proficient in financial management, operational planning, and problem solving.

Ability to manage multiple tasks with precision and efficiency.

Your application will include the following questions:

• Do you possess or have access to your own transportation?
• Which of the following statements best describes your right to work in Malaysia?
• How many years of people management experience do you have?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• Do you have customer service experience?
• Do you have experience in a sales role?