Branch Manager (Regular - M)

RHB Banking Group; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading banking institution in Selangor, Malaysia, is seeking a Branch Manager to oversee retail operations. The ideal candidate will provide leadership to sales teams, set sales targets, and ensure exceptional customer service standards. Responsibilities include managing branch products and compliance with banking policies. The position requires strong leadership skills and a focus on achieving annual sales. This role offers competitive compensation and opportunities for professional development.

Qualifications

• Strong leadership abilities to manage branch teams effectively.
• Experience in sales management and achieving growth targets.
• Proficient in customer service standards and conflict resolution.

Responsibilities

• Manage a retail branch to cater to retail and commercial segments.
• Set and communicate sales targets effectively.
• Ensure high standards of customer service and compliance.

Skills

Leadership

Sales Management

Customer Service

People Management

Networking

Compliance Knowledge

Job description

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area.

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT.
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products.

Strategy and Planning

Develop, implement and manage the branch sales and operations plan to achieve the branch target.

Sales Management

Set, review and communicate sales targets to all levels of staff across the branch.

Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met.

Maintain awareness of competitor activity and industry best practices.

Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products).

Approve quality credits as per approving matrix.

Develop and maintain network of business contacts with Affluent/HNI and SME customers.

People Management

Promote the core values of the Bank.

Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.

To adequately train and develop branch staff.

Customer Service Management

Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank.

Resolve customers’ complaints and attend to requests in a timely manner.

Compliance

Ensure no adverse reports on the Branch audit findings.

Ensure compliance of policies and procedures set by the Bank.