Branch Manager (Nationwide)

AFFIN Group; Skudai; On-site; MYR 70,000 - 90,000; Full time

Job summary

A financial services company in Johor, Malaysia seeks a Branch Manager to oversee personnel and operations. The role involves achieving sales targets, ensuring compliance with regulations, and enhancing customer service. Candidates should have a strong background in branch management and experience in financial services. This role offers opportunities for personal growth and development within the organization.

Qualifications

• Strong background in managing branch operations and sales.
• Experience in customer service and team leadership.
• Knowledge of compliance regulations in banking.

Responsibilities

• Manage branch personnel and operations efficiently.
• Drive and achieve overall Branch Sales Target.
• Ensure compliance with regulatory requirements.

Skills

Branch Sales Management

Customer Service

Staff Development

Compliance

Financial Management

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control the cost as per budget

Process

• Ensure that every staff discharge duties in accordance with Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirement
• Internal control process & procedures
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
• Act as Business Compliance Officer (BUCO) Representative
• Act as CLO (Complaint Liaison Officer)
• Act as Branch OSHA coordinator
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching

Customer

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery

People

• Resource management:
• Annual leave
• Attendance
• Branch meeting
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank’s premise and SSL area
• To perform relief duties as and when required or in the absence of ABM

Learning & Growth

• To involve and contribute to any special project organise by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning