Branch Manager

Hong Leong Bank Berhad; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Ipoh seeks a Branch Manager to oversee business development and operational functions. The ideal candidate will lead the team to achieve sales targets, foster strong relations with customers and partners, and ensure compliance with guidelines. This role requires a citizen of Malaysia with at least 5 years of experience in relevant customer service and sales positions. Strong leadership and interpersonal skills are essential for success in this dynamic environment.

Qualifications

• Citizen of Malaysia.
• 5+ years of relevant experience in customer service and sales roles.
• Ability to lead and train a team effectively.

Responsibilities

• Build and maintain relationships with customers and partners.
• Drive business development and revenue generation.
• Monitor banking operations to ensure customer satisfaction.

Skills

People management

Leadership skills

Interpersonal communication

Organizational skills

Planning skills

Education

Degree/Diploma/Professional Certification

Undergraduate degree in Accounting/Banking/Investment/Finance

Job description

Overview

The Branch Manager is responsible for all aspects of business development, management functions from operation to revenue generation, contributing towards achieving the region’s overall profitability targets. By providing leadership, monitoring performance, driving continuous improvement, and acting as a liaison with senior management, the Branch Manager ensures the branch’s sustainable growth and competitiveness in the market. The successful candidate will report to the Regional Community General Manager.

Responsibilities

Drive Impact and Influence through Networking and Strategic Planning

• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.

Share Your Passion to Lead, Develop Yourself and Others

• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.

Cultivate A Laser Focus on Results and Customers

• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management

Deliver Good Business Etiquette and Image to customers and the community

• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

Skills & Experience We Are Looking For

• Citizen of Malaysia.
• A Degree/ Diploma/ Professional Certification in any field from a recognized College/ University.
• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.
• 5 years and above related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role.
• Strong people management and leadership skills, with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organizational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.