Branch Manager

Private Advertiser; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading international testing and certification institute is seeking a Branch Manager in Malaysia. This role requires a visionary leader with over 10 years of experience, including 5 years in management. You will enhance the local team's effectiveness, drive business development, and ensure financial accountability. Ideal candidates will have a strong grasp of the Malaysian market, proficiency in English, and a commitment to performance excellence. Attractive remuneration and growth prospects are offered.

Qualifications

• Minimum 10 years of relevant professional experience, with at least 5 years in management roles.
• Strong understanding of Malaysian work culture.
• Proficiency in English.

Responsibilities

• Lead and manage the local team to achieve country goals and KPIs.
• Drive business development and expansion of market share.
• Manage profit & loss and oversee financial performance.

Skills

Business development

Relationship management

Leadership

Financial performance management

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Job description

We are a leading international testing and certification institute with a heritage of precision and integrity. With 9 offices across Asia‑Pacific, we provide textile and leather testing and certification, plus sustainability solutions that support manufacturers, brands, and consumers in fast‑growing markets. Our multicultural teams combine global standards with local expertise, making our organisation a dynamic environment where professionals can thrive while contributing to a safer and more sustainable industry.

About the Role

As Branch Manager, you will lead the local team to achieve country goals and KPIs while implementing strategies aligned with regional and group principles. The role emphasizes quality‑driven growth, expanding market share and opening new business opportunities, supported by strong financial management and organisational development. You will be responsible for enhancing competitiveness, improving performance, and ensuring service excellence, combining strategic vision with operational leadership to drive the long‑term success of our Malaysia operations. This position reports directly to the General Manager APAC and collaborates closely with regional leadership to ensure alignment and impact across the region.

Key Responsibilities

• Lead and manage the local team to achieve country goals and KPIs, ensuring alignment with overall strategy.
• Drive business development and growth in cooperation with the marketing & sales team, expanding market share and opening new opportunities.
• Carry full profit & loss responsibility with strong financial and cost management to support sustainable success.
• Oversee technical, commercial, and operational areas, collaborating closely with global and regional heads in Marketing/Sales, HR, Finance/Controlling, QMS and other functions.
• Implement defined strategies with the local team, ensuring effective execution and measurable results.
• Manage and motivate employees, ensuring consistent HR practices, training and development in partnership with regional APAC HR.
• Strengthen organisational structures and competitiveness, fostering cooperation, synergy and market orientation within the APAC region.
• Prepare budgets and medium/long‑term plans to support sustainable growth and performance improvement.

Job Requirements

• Bachelor’s degree in Business Administration, Management or a related field
• Minimum 10 years of relevant professional experience, with at least 5 years in management roles. Experience in the Testing, Inspection & Certification (TIC) textiles or manufacturing sectors will be an advantage.
• Strong background in business development, customer acquisition and relationship management.
• Several years of successful leadership in the Malaysian market, with exposure to multicultural environments.
• Strong understanding of Malaysian work culture combined with alignment to international company values.
• Proficiency in both written and spoken English.
• Entrepreneurial attitude with commitment to ambitious goals, efficient processes and organisational structures.
• Proven experience in managing budgets, financial performance and P&L accountability.
• Experience in overseeing day‑to‑day operations and driving process improvements.
• Knowledge of compliance requirements, risk management and governance standards.
• Ability to inspire and motivate teams, strengthen collaboration across APAC and encourage independence and responsibility.
• Empathy, conflict management, and collaboration skills; acts as a role‑model and promotes open communication.

We offer attractive remuneration and excellent prospects for the right candidate.

All personal data collected will be kept confidential and is for recruitment purpose only.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• How many years of business development experience do you have?
• Have you worked in a role where you were responsible for budget management & forecasting?
• Do you have experience in a role which requires relationship management experience?
• Do you have customer service experience?