Branch Manager

GD Express; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A logistics and delivery company is seeking a Branch Manager in Selangor, Malaysia. The role includes overseeing daily operations, managing customer accounts, and leading a team. Candidates should have a minimum of 2 years of sales and branch management experience, strong leadership abilities, and effective customer service skills. Benefits include health insurance and professional development opportunities. The ideal candidate is proactive, capable of working under pressure, and possesses their own transport.

Benefits

Health insurance

Parental leave

Professional development

Parental & compassionate token

Birthday Gift

Qualifications

• Minimum of 2 years of experience in sales and branch management.
• Strong leadership capabilities to lead and develop a team.
• Proficient in managing multiple tasks efficiently.

Responsibilities

• Oversee daily operations and manage customer accounts.
• Drive continuous improvement to reduce operating costs.
• Identify and secure new customers for business expansion.
• Monitor key performance indicators and take corrective actions.

Skills

Sales and people management

Leadership abilities

Financial management

Interpersonal and customer service skills

Ability to work under pressure

Education

Degree in any field

Job description

Requirements

• Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.
• Aggressive self-starter who can work independently with minimal supervision.
• Capable of working effectively under pressure.
• Ability to speak Mandarin is an added advantage.
• Strong leadership abilities with a proven capability to lead, motivate, and develop a team.
• Excellent interpersonal and customer service skills.
• Proficient in financial management, operational planning, and problem solving.
• Ability to manage multiple tasks with precision and efficiency.
• Degree in any field.
• Possess own transport.

Responsibilities

Role Overview: The Branch Manager is responsible for overseeing day-to-day operations, customer accounts and contract terms, financial measures and KPIs and branch staff encompassing employees and contract delivery drivers.

Key Responsibilities:

• Deploy continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.
• Manage the full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.
• Identify and secure new customers to support rapid business expansion.
• Oversee resource allocation including personnel, equipment, and facilities to ensure optimal utilization.
• Perform any other sales activities or projects as assigned by the superior.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
• Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.
• Collaborate with other departments, submit timely reports, and manage staff supplies.
• Oversee and manage the activities of the hired agent and the services of GDEX point-of-presence (POP) within the designated branch.

Benefits

• Health insurance
• Parental leave
• Professional development
• Parental & compassionate token
• Birthday Gift