Branch Assistant Manager (Scalp Care Treatment Outlet)

Hebe Beauty; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premium scalp treatment salon brand in Malaysia is looking for a passionate Branch Assistant Manager. You will help oversee daily operations, manage a team, and deliver exceptional customer service. The role requires a minimum of 3 years of experience in the beauty industry, with leadership and communication skills being essential. Join this exciting opportunity to shape the new brand and gain regional exposure while working in a dynamic environment.

Benefits

Be part of a new brand launch

Gain regional exposure

Collaborate in an international environment

Qualifications

• Minimum 3 years of experience in hair scalp, aesthetic, beauty, or personal care.
• Self-motivated and driven to achieve sales targets.
• Strong leadership and management skills.

Responsibilities

• Conduct professional consultations to understand customers' needs.
• Deliver excellent customer service and create memorable client experiences.
• Coordinate staff rosters and treatment schedules.

Skills

Customer service

Leadership

Communication

Time management

Job description

Branch Assistant Manager (Scalp Care Treatment Outlet)

We are launching a new, premium scalp treatment salon brand in Malaysia and are looking for a passionate and capable Branch Assistant Manager to potentially lead one of our pioneer outlets. As part of the founding team, you will assist Branch Manager to oversee all daily operations, manage a team of therapists and consultants, and ensure that every client receives exceptional and professional experience.

Job Responsibilities:

Serve as a trusted advisor by conducting professional consultations to understand customers’ scalp and hair needs, recommending suitable treatments and products.

Deliver excellent customer service and create a positive, memorable client experience.

Work closely with the store team and supervisors to achieve overall sales and service goals.

Educate customers on treatment plans, product usage, and aftercare to build lasting relationships.

Maintain a clean, hygienic, and professional consultation and treatment environment.

Comply with company standards for health, safety, and service quality.

Support daily store operations and assist with ad hoc tasks as assigned by Management.

Coordinate staff rosters, appointment bookings, and treatment schedules to optimize efficiency and client satisfaction.

Monitor treatment stock levels, ensuring proper inventory management.

Prepare and submit timely reports on retail performance, staff matters, and operational updates.

Communicate effectively in English, Bahasa Malaysia, and Mandarin to serve a diverse customer base.

Job Requirements:

Minimum 3 years of experience in the Hair Scalp, Aesthetic, Beauty, or Personal Care industry (Comprehensive training will be provided).

Service-oriented, self-motivated, and driven to achieve sales targets.

Strong leadership and people management skills, with the ability to coach, motivate, and lead a team effectively.

Able to work independently and manage time efficiently.

Willing to work on retail hours, weekends, and Public Holidays.

Why Join Us?

Be Part of a New Brand Launch – Join the founding team and play a key role in setting up and shaping the company’s financial structure from day one.

Regional Exposure – Gain hands-on experience managing cross-border financial operations across Malaysia and Thailand.

International Working Environment – Collaborate with diverse teams and stakeholders across markets.

Innovative Beauty & Wellness Industry – Contribute to a fast-growing sector focused on hair and scalp health management.

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