BPO Sales Team Lead - Mandarin/English Coach & KPI Driver

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Penang is looking for a Team Leader with 2-3 years of BPO experience. Candidates must have a proven sales background and excel in Mandarin and English communication. Responsibilities include leading a team, managing performance, providing coaching, and analyzing operational data. The role offers benefits such as training, allowances, and incentives, with annual and sick leave included.

Benefits

Training Provided

EPF & SOSCO

Allowance & Sales Incentives

Annual leave & Sick Leave

Qualifications

• Minimum 2-3 years of team lead experience in the BPO sector.
• Proven sales experience in both B2C and B2B environments preferred.
• Fluent in Mandarin and English.

Responsibilities

• Lead and manage a team to deliver high-quality results.
• Oversee daily team performance and ensure KPIs are met.
• Provide coaching and training to enhance team productivity.
• Monitor operational data to identify trends and opportunities.
• Act as an escalation point for complex cases.
• Communicate effectively in Mandarin and English.

Skills

Mandarin communication (written, verbal)

English communication (written, verbal)

Leadership skills

Coaching skills

Excel skills

Sales background

Job description

A recruitment agency in Penang is looking for a Team Leader with 2-3 years of BPO experience. Candidates must have a proven sales background and excel in Mandarin and English communication. Responsibilities include leading a team, managing performance, providing coaching, and analyzing operational data. The role offers benefits such as training, allowances, and incentives, with annual and sick leave included.