Box Office & Guest Services Coordinator

PTS Impression; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local theatre company in Malacca is seeking a dedicated Box Office Cum Operation Crew member to manage ticket sales and assist guests at Encore Melaka. This role involves engaging with visitors, operating box office systems, and ensuring smooth theatre operations. Candidates should be fluent in Mandarin and possess strong customer service skills. Additional requirements include teamwork, computer literacy, and flexibility to work shifts. Benefits include medical coverage and various employee perks.

Benefits

Dental and medical benefits

Annual leave

Perfect attendance rewards

Employee property discount

Qualifications

• Experience in customer service and ticketing operations.
• Proficiency in English, Mandarin, and Bahasa Malaysia.
• Willingness to work shifts, including weekends and public holidays.

Responsibilities

• Manage ticket sales and assist guests with inquiries.
• Operate POS equipment and ensure accurate transactions.
• Report any system or machinery failures to the Supervisor.

Skills

Customer service

Fluent in Mandarin

Cash handling

Team player

Computer literacy

Education

Minimum of Primary/Secondary School/SPM/O Level

Tools

MS Office

Job description

A local theatre company in Malacca is seeking a dedicated Box Office Cum Operation Crew member to manage ticket sales and assist guests at Encore Melaka. This role involves engaging with visitors, operating box office systems, and ensuring smooth theatre operations. Candidates should be fluent in Mandarin and possess strong customer service skills. Additional requirements include teamwork, computer literacy, and flexibility to work shifts. Benefits include medical coverage and various employee perks.