Biomedical Engineer (based in Johor)

AMD Solutions; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A healthcare solutions provider based in Johor is seeking a qualified professional to install and service medical devices. The role involves ensuring functionality, performing troubleshooting, and providing after-sales support. A degree in electronics or related fields is required, alongside experience in medical device maintenance. Candidates must be willing to travel across states in Malaysia. This position offers coverage for travel expenses and requires strong customer service skills.

Benefits

Travel expenses covered

Qualifications

• Experience in troubleshooting and servicing medical diagnostics devices.
• Ability to evaluate performance and install equipment.
• Willingness to travel across states in Malaysia.

Responsibilities

• Install medical devices and ensure high functionality.
• Conduct testing and commissioning for asset installations.
• Provide after-sales support and perform maintenance.
• Respond to technical calls and troubleshoot issues promptly.

Skills

Troubleshooting

Technical training

Customer service

Education

Degree in electronics/electronic engineering/bioengineering

Job description

Position based in Johor, covering Johor, Melaka & Negeri Sembilan

Duties & Responsibilities

• Install medical device at respective sites and ensure high functionality of the device.

• Conduct and perform T&C & EST for asset installations in hospital setup.

• Service the medical device following the PPM schedule and checklist, maintain good and traceable service report.

• Offering after-sales support services by assisting to upgrade software to the latest version when available, repair any breakdown mechanical parts of the medical device and so on.

• In charged of the company’s “Call Centre Hotline” by answering calls and providing prompt responses to callers, even after working hours and weekends.

• Attend to troubleshooting calls by clients, troubleshooting any problem/alarm of the medical device within 4 to 6 hours and provide backup plan if problem persists.

• Maintain the highest standard of personal conduct and provide professional service while interacting with clients.

• Assist sales team in negotiating tenders and contracts’ terms and condition that is agreeable by the company and client.

• Support marketing efforts by attending trade shows, conferences, and other marketing events/activities as needed by the company.

• Attend sales & service training conducted by principal.

• Providing training and producing technical material for both sales team and customer.

Other Requirements

• Degree in electronics/electronic engineering/bioengineering and have experience in troubleshooting, evaluating the performance, installing and servicing of medical diagnostics device.

• Travelling across states in Malaysia is a requirement for this position. Travelling expenses are covered by the Company.

• Positions available: Based in Johor, covering Johor, Melaka & Negeri Sembilan