Bilingual Mandarin-English Call Center Specialist

TalentConsult; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider in Kuala Lumpur is looking for passionate Call Center Customer Service Representatives. In this role, you will manage customer inquiries and ensure satisfaction through effective communication in both English and Mandarin. The ideal candidate should have at least a high school certificate and preferably 1 year of experience in a Call Center environment. This role offers competitive salary, comprehensive training, and opportunities for career advancement within a multinational team.

Benefits

EPF, SOCSO & EIS

Medical Insurance

Annual leave up to 19 days

Comprehensive training

Career advancement opportunities

Friendly work-life balance environment

Qualifications

• Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc.).
• Exceptional communication skills in both English & Mandarin.
• 1 year of customer service experience in BPO/Call Center industry preferred.

Responsibilities

• Handle inbound and outbound inquiries through phone, email, or chat.
• Demonstrate empathy and patience while listening to customer needs.
• Provide resolutions to customer complaints in a timely manner.

Skills

Exceptional written and verbal communication skills

Customer service experience

Ability to work on rotational shifts

Empathy and patience

Education

High school certificate

Job description

A customer service provider in Kuala Lumpur is looking for passionate Call Center Customer Service Representatives. In this role, you will manage customer inquiries and ensure satisfaction through effective communication in both English and Mandarin. The ideal candidate should have at least a high school certificate and preferably 1 year of experience in a Call Center environment. This role offers competitive salary, comprehensive training, and opportunities for career advancement within a multinational team.