Bilingual Mandarin-English Call Center Specialist

TalentConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading call center in Kuala Lumpur is actively seeking dedicated Call Center Customer Service Representatives. In this role, candidates will assist customers with inquiries and resolve issues to ensure a positive experience. Applicants should possess a high school certificate and demonstrate exceptional communication skills in both English and Mandarin. A competitive salary package is offered alongside benefits such as medical insurance and ample leave. Fresh graduates are encouraged to apply for this opportunity.

Benefits

Competitive salary package

EPF, SOCSO & EIS

Medical Leave & Annual Leave (up to 19 days)

Medical Insurance

Comprehensive training

Opportunities for career advancement

Supportive work-life balance environment

Qualifications

• 1 year of Customer Service experience in BPO/Call Center industry preferred.
• Able to work on rotational shifts if needed.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle inbound and outbound inquiries over phone, email, or chat.
• Listen attentively to customer needs and concerns.
• Provide accurate information regarding products and services.
• Resolve customer complaints and escalate issues as necessary.
• Maintain professionalism and customer satisfaction.

Skills

Exceptional written and verbal communication skills in English

Communication skills in Mandarin

Empathy and patience

Education

High school certificate (SPM, Foundation, Diploma, Degree)

Job description

A leading call center in Kuala Lumpur is actively seeking dedicated Call Center Customer Service Representatives. In this role, candidates will assist customers with inquiries and resolve issues to ensure a positive experience. Applicants should possess a high school certificate and demonstrate exceptional communication skills in both English and Mandarin. A competitive salary package is offered alongside benefits such as medical insurance and ample leave. Fresh graduates are encouraged to apply for this opportunity.