Bilingual Customer Support Specialist (English/Mandarin)

Arvion Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm is seeking a Customer Service Executive in Petaling Jaya to provide inbound support to clients. The role demands strong communication skills in English and fluency in Mandarin. Candidates with a minimum of one year in the service industry will be preferred, though fresh graduates with IT qualifications are encouraged. The position includes KPI allowances, a supportive work environment, and potential for career growth through internal job programs.

Benefits

KPI Allowance: RM500

Night Shift Allowance: RM400

EPF & SOCSO

Sick leave

Annual leave

Proximity to transport and shopping facilities

Qualifications

• Minimum 1 year of working experience in the service industry is an advantage.
• Willing to work on rotational shifts including weekends.

Responsibilities

• Process client requests and resolve issues via inbound calls.
• Escalate issues to the appropriate specialist as needed.
• Update clients on their request status.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good communication skills in English

Fluency in Mandarin

Strong client-facing and communication skills

Troubleshooting skills

Self-motivated and reliable

Customer service orientation

Education

Cert/Degree/Diploma in IT

Job description

A customer service firm is seeking a Customer Service Executive in Petaling Jaya to provide inbound support to clients. The role demands strong communication skills in English and fluency in Mandarin. Candidates with a minimum of one year in the service industry will be preferred, though fresh graduates with IT qualifications are encouraged. The position includes KPI allowances, a supportive work environment, and potential for career growth through internal job programs.