Bilingual Customer Success Specialist - Native Korean (Global Tobacco Project)

FIND Talents (한국어 채용 담당 부서); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A talent recruitment agency in Penang is seeking a Customer Service Representative to manage customer inquiries via phone and email. The ideal candidate should possess strong customer service skills and be fluent in both Korean and English. Responsibilities include resolving concerns, providing detailed information, and ensuring a positive customer experience. This role offers an opportunity to represent a well-known brand and requires flexibility in scheduling.

Qualifications

• Experience in customer-oriented product environment.
• Excellent written and communication skills in Korean and English.
• Basic knowledge of computer operations.

Responsibilities

• Respond to customer inquiries via phone and email.
• Address and resolve customer concerns promptly.
• Provide information about products and services.
• Ensure a positive customer experience.
• Represent the client’s brand consistently.

Skills

Customer service skills

Multi-tasking

Solutions mindset

Passion for customers

Effective communication

Job description

Responsible for managing customer inquiries, resolving concerns, and providing accurate information via inbound phone calls and emails. Acts as the primary point of contact for customers using the client’s online shopping platform to ensure a smooth and satisfying customer experience.

Key Responsibilities

• Respond to customer inquiries through phone and email channels.
• Address and resolve customer concerns in a timely and professional manner.
• Provide accurate and detailed information about products, services, and platform features.
• Ensure a seamless and positive customer experience throughout every interaction.
• Represent the client’s brand and uphold its image consistently across all communications.

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role.
• Ability to follow process and collaborate effectively to work in a team.
• Excellent written and communication skills in Korean and English language.
• Basic knowledge on computer operations.

Preferred Qualifications

• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication.
• Patience when handling tough cases.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
• Flexible in shifting schedule.