Bilingual Customer Care Specialist (Bahasa & English)

Tambadana; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking a potential candidate for a role in handling customer inquiries through various channels. Responsibilities include managing inbound and outbound communications and maintaining customer records with a professional demeanor. Candidates should have at least a year of experience in customer service and be able to communicate fluently in Bahasa Malaysia and English.

Qualifications

• 1 year experience in Customer Service.

Responsibilities

• Handling inbound/outbound calls, e-mails, and chats from several channels.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.

Skills

Customer Service

Communication in Bahasa Malaysia

Communication in English

Job description

A customer service company in Kuala Lumpur is seeking a potential candidate for a role in handling customer inquiries through various channels. Responsibilities include managing inbound and outbound communications and maintaining customer records with a professional demeanor. Candidates should have at least a year of experience in customer service and be able to communicate fluently in Bahasa Malaysia and English.