Bilingual Content Moderator - English & Mandarin (Contract)

Cognizant Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech services company in Kuala Lumpur is seeking a Process Executive (Content Moderator) fluent in English and Mandarin. This role involves reviewing user-generated content to ensure compliance with guidelines and responding to inquiries efficiently. Ideal candidates should have strong communication and decision-making skills, with a passion for social media. The job requires adaptability and the ability to handle sensitive content. This position is full-time with office attendance required.

Qualifications

• Strong interpersonal skills and ability to communicate effectively.
• Quick adaptability to new processes related to content moderation.
• Ability to analyze trends and escalate issues outside policy.

Responsibilities

• Review user reports regarding website content and compliance.
• Make decisions to resolve inquiries according to defined policies.
• Respond quickly and accurately to user inquiries.
• Review sensitive content including graphic material.

Skills

Logic-based decision making

Excellent communication skills

Organizational skills

Attention to detail

Ability to learn quickly

Results-oriented

Ability to work independently

Passion for social media

Job description

A leading tech services company in Kuala Lumpur is seeking a Process Executive (Content Moderator) fluent in English and Mandarin. This role involves reviewing user-generated content to ensure compliance with guidelines and responding to inquiries efficiently. Ideal candidates should have strong communication and decision-making skills, with a passion for social media. The job requires adaptability and the ability to handle sensitive content. This position is full-time with office attendance required.