Bilingual Client Success & Support Specialist

Agensi Pekerjaan Minde Group Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading recruitment agency in Johor Bahru is looking for a dedicated Customer Service Executive. This role involves being the first point of contact for clients, addressing inquiries, and resolving issues to ensure client satisfaction. The ideal candidate will possess 3-5 years of customer service experience, excellent communication skills in English and Mandarin, and strong problem-solving abilities. This position requires maintaining accurate records and collaborating with various departments to improve customer experiences.

Qualifications

• 3-5 years of experience in a customer service role.
• Strong problem-solving and decision-making abilities.
• Attention to detail and strong organizational skills.

Responsibilities

• Act as the first point of contact for all customer inquiries.
• Handle and resolve customer complaints promptly.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for issue resolution.
• Identify and escalate complex customer issues.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Ability to work under pressure

Fluency in English and Mandarin

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

A leading recruitment agency in Johor Bahru is looking for a dedicated Customer Service Executive. This role involves being the first point of contact for clients, addressing inquiries, and resolving issues to ensure client satisfaction. The ideal candidate will possess 3-5 years of customer service experience, excellent communication skills in English and Mandarin, and strong problem-solving abilities. This position requires maintaining accurate records and collaborating with various departments to improve customer experiences.