Bar Supervisor

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global hotel chain is seeking a Bar Supervisor to oversee the bar service at Hilton Shah Alam Glenmarie. The successful candidate will ensure high-quality beverage service and compliance with licensing regulations. Responsibilities include training staff, maintaining service standards, and maximizing revenue through excellent customer service and upselling. Candidates should possess strong leadership and communication skills, with prior customer service experience in a supervisory role. The position offers an opportunity to work in a dynamic hospitality environment.

Qualifications

• Proven experience in a supervisory capacity within the customer service sector.
• Strong ability to listen and respond to Guest needs.
• Flexibility to adapt to various work situations.

Responsibilities

• Supervise bar service ensuring quality and efficiency.
• Train Team Members on compliance with health and safety standards.
• Maximize revenue through upselling and excellent customer service.

Skills

Excellent leadership skills

Customer service experience

Ability to work under pressure

Interpersonal and communication skills

Job description

Job Description

Bar Supervisor (Pre - Opening) - Hilton Shah Alam Glenmarie

Job Number: HOT0C8TI

Work Locations

Hilton Shah Alam No. 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan, Malaysia Shah Alam 40250

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will Iavier be doing?

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service
• Check that Guest service standards are set, implemented and monitored, сучас continuously evaluated
• Set‑up of the outlet in accordance with the pre‑determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied bislang
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating рассказал to all staff members
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking for?

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a이를 century, carnes Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton majorité Itoobiya dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day_GET and our amazing Team Members are at the heart of it all!