Automotive Service Advisor

Jobstreet Malaysia; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable automotive company in Malaysia is seeking a talented Service Advisor/Consultant to join their dynamic team. This full-time position involves providing exceptional customer service and technical support. Responsibilities include managing customer inquiries, collaborating with technical teams, and maintaining service records. The ideal candidate has at least 2 years of experience in a customer-facing role, preferably in the automotive industry, along with strong communication skills. Attractive perks include monthly performance incentives, annual bonuses, and hospitalization coverage.

Benefits

Monthly performance incentive (from RM600 to no ceiling)

Annual increment

Annual bonus (depending on company performance)

Lunch provided

Hospitalization insurance coverage

Uniforms

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
• Commitment to providing exceptional customer service and a drive to exceed customer expectations.

Responsibilities

• Serve as the primary contact for customers, handling inquiries and addressing concerns.
• Assist customers in understanding the service and repair process, providing regular updates.
• Collaborate with the technical team to diagnose and resolve vehicle issues.
• Maintain detailed records of customer interactions and service history.
• Identify opportunities to upsell and cross-sell additional services or products.
• Stay up-to-date with the latest technologies and industry trends.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Critical thinking

Customer relationship management

Willingness to learn

Fluency in English

Fluency in Bahasa Malaysia

Job description

We are seeking a talented Service Advisor/Consultant to join our dynamic team. As a Service Advisor/Consultant, you will play a crucial role in providing exceptional customer service and technical support to our valued clients. This is a full-time position, offering you the opportunity to grow within a well-established and reputable automotive company.

What you'll be doing

• Serving as the primary point of contact for customers, handling inquiries, and addressing any concerns or complaints
• Assisting customers in understanding the service and repair process, providing regular updates, and ensuring their satisfaction
• Collaborating with the technical team to diagnose and resolve vehicle issues, ensuring timely and efficient service
• Maintaining detailed records of customer interactions and service history
• Proactively identifying opportunities to upsell and cross-sell additional services or products to enhance the customer experience
• Staying up-to-date with the latest technologies, and industry trends to provide knowledgeable and informed guidance to customers

What we're looking for

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport and effectively manage customer relationships
• Excellent problem-solving and critical thinking skills to diagnose and resolve customer issues
• Familiarity with car maintenance, products and services, or a willingness to learn and stay up-to-date with industry developments
• Proficiency in both written and spoken English and Bahasa Malaysia
• Commitment to providing exceptional customer service and a drive to exceed customer expectations

What we offer

• Monthly performance incentive (from RM600 to no ceiling)
• Annual increment
• Annual bonus (depending on company performance)
• Lunch provided
• Hospitalization insurance coverage
• Uniforms

Apply now to become a part of our dynamic team!