Auto Service Advisor: Customer-Centric, Flexible Schedule

Benz Auto Service (M) Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service center in Johor Bahru, Malaysia is seeking a Service Advisor to provide exceptional customer service. The role involves greeting customers, diagnosing vehicle issues, and scheduling service appointments. Ideal candidates will have 2+ years in a customer-facing role, strong communication skills, and a passion for helping customers. Competitive salary and benefits include private medical coverage and yearly bonuses. A supportive work environment with career progression opportunities is offered.

Benefits

Competitive salary

Private medical coverage

Yearly bonuses

Subsidised training and development programmes

Qualifications

• Minimum 2 years' experience in a customer-facing role, preferably in the automotive industry.
• Strong communication and interpersonal skills to engage with diverse customers.
• Knowledge of automotive systems and clear communication of technical information.

Responsibilities

• Greet and welcome customers, providing a friendly experience.
• Listen to customer concerns and accurately diagnose vehicle issues.
• Explain recommended repairs and provide cost estimates.

Skills

Customer service experience

Communication skills

Problem-solving

Interpersonal skills

Microsoft Office proficiency

Job description

An automotive service center in Johor Bahru, Malaysia is seeking a Service Advisor to provide exceptional customer service. The role involves greeting customers, diagnosing vehicle issues, and scheduling service appointments. Ideal candidates will have 2+ years in a customer-facing role, strong communication skills, and a passion for helping customers. Competitive salary and benefits include private medical coverage and yearly bonuses. A supportive work environment with career progression opportunities is offered.