Associate Technical Engineer EUC Software

CTC Global; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A technology services company in Malaysia is seeking an Associate Technical Engineer to assist in the setup and support of EUC software, including Active Directory and Office 365. The role involves troubleshooting, project support, and client engagement in a dynamic environment. Applicants should have a diploma or bachelor's degree in a relevant field along with some technical experience. Strong communication and collaborative skills are essential for success in this role.

Qualifications

• Minimum 6 months of hands-on experience in technical roles with EUC software.
• Microsoft certifications are advantageous but not required.
• Ability to manage multiple tasks in fast-paced environments.

Responsibilities

• Assist in setting up and configuring EUC software at client sites.
• Provide support during project rollouts for EUC software.
• Troubleshoot basic software issues and escalate as needed.

Skills

Strong communication skills

Attention to detail

Collaboration in high-pressure environments

Education

Diploma or Bachelor’s degree in Computer Science or Engineering

Tools

Active Directory

Office 365

SCCM

Symantec Enterprise Vault

Job description

Associate Technical Engineer – EUC Software

Responsibilities

• Software Setup and Configuration: Assist in setting up, configuring and support of EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
• Project Support: Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client’s IT environment.
• Technical Audits: Help perform audits to assess discrepancies between current and desired IT configurations.
• Issue Escalation and Resolution: Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Client Support: Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
• Quality Control: Participate in testing phases and verification procedures throughout the project lifecycle.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 6 months of hands‑on experience in technical roles, particularly with EUC software (e.g., Windows operating systems).
• Microsoft certifications are advantageous but not required.
• Familiarity with third‑party archive systems like Symantec Enterprise Vault, EAS, EMC Source One, and Email Xtender, and how they integrate with Exchange, is an added advantage.
• Strong oral and written communication skills, with keen attention to detail.
• Demonstrated dedication to delivering excellent service and support.
• Ability to work collaboratively in a high‑pressure, fast‑paced environment while managing multiple tasks.
• Quick to learn and extend current software functionalities and integrate third‑party products to meet evolving requirements.