Associate, Product Content Quality

Klook; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel services platform in Kuala Lumpur is seeking a Content Operations Associate to ensure product content quality and compliance. This role requires strong analytical skills, attention to detail, and a customer-focused mindset. You will collaborate with cross-functional teams to optimize operational workflows and support business objectives in a dynamic environment. Fresh graduates are encouraged to apply for this exciting opportunity.

Qualifications

• Fresh graduates are welcome to apply.
• Able to handle routine work with a positive attitude.
• Strong analytical and logical thinking.

Responsibilities

• Execute and optimize operational processes for product content.
• Provide guidance to cross functional teams on internal tools.
• Monitor performance metrics and recommend optimizations.
• Contribute to documentation and process improvements.
• Support experimentation to improve customer experience.

Skills

Customer-focused

Attention to detail

Analytical thinking

Fluent in English

Proactive

Education

Bachelor's degree or above

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

This is not a traditional operations or data-entry role. As a Content Operations Associate, you will play a crucial part in ensuring our product content and configurations are accurate, compliant, and optimized to deliver the best possible experience for customers.

You will operate internal tools and backend systems to set up and maintain product settings based on business requirements, monitor performance, resolve issues, and collaborate with cross-functional teams to continuously improve operational workflows and support business goals.

This role sits at the intersection of business, operations, and customer experience. Ensuring that what customers see and experience is both clear and seamless.

What you’ll do?

• Execute and optimize operational processes for product content and configurations using internal tools, ensuring quality and compliance with business objectives.

• Provide guidance and oversight to cross functional teams on using internal tools effectively for complex operational tasks.

• Monitor performance metrics, identify issues, and recommend optimizations based on data and feedback.

• Contribute to documentation, process improvements, and training materials to enable scalable operations.

• Support experimentation and iterative enhancements to improve efficiency, customer experience, and business outcomes.

• Complete ad-hoc tasks and projects as assigned, with a focus on supporting business requests and improving operational efficiency.

What you will need:

• Bachelor's degree or above. Fresh graduates are welcome to apply

• Customer-focused and always seeking what is best for the customer

• Able to handle routine work with a positive attitude and maintain consistent performance over time

• High responsibility, strong attention to detail in completing tasks accurately and thoroughly

• Strong analytical and logical thinking able to apply business rules and spot inconsistencies.

• Fluent in spoken and written English. Fluent Chinese is a plus

• Proactive, efficient, quick to learn, and has a strong work ethic

• Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.