Associate Manager / Manager (Digital Strategy, Xperience (UX), AI)

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a skilled manager to lead client engagements, design effective strategies, and mentor a team of consultants. This role demands strong client leadership, the ability to turn complex challenges into actionable plans, and a passion for mentoring. Ideal candidates will thrive in collaborative environments and possess excellent workshop facilitation skills. A commitment to client success and strategic thinking is essential. Join us to help shape future solutions in the digital landscape.

Qualifications

• Experience in leading client engagements and managing stakeholders.
• Strong background in strategy and problem-solving.
• Ability to design and facilitate impactful workshops.

Responsibilities

• Lead client engagements acting as a trusted advisor.
• Design clear strategies and action plans from ambiguous challenges.
• Mentor consultants and analysts to ensure quality outputs.

Skills

Client Leadership

Strategic Thinking

Human-Centered Design

Workshop Facilitation

Stakeholder Management

Job description

Summary

At Avanade, we help organizations see the future faster than actually build it. Our Advisory & Experience practice sits at the intersection of Digital strategy, experience, and AI, working with governments, banks, healthcare systems, airports, and global brands across Southeast Asia. We’re looking for a manager who can lead from the front shaping thinking, running rooms, and turning ambiguity into momentum. This role is for someone who feels at home with clients, on whiteboards, and in boardrooms.

Key Responsibilities

• Client Leadership & Engagement
  • Lead client engagements and act as a day-to-day trusted advisor.
  • Confidently engage senior stakeholders, including C-suite and agency leadership.
  • Frame complex problems, guide decision-making, and build client confidence.
  • Design and facilitate high-impact workshops (discovery, visioning, prioritization, co-creation).
• Strategy, Design & Problem Solving
  • Apply Design Thinking and human-centered design to reimagine digital products, services, and operating models.
  • Translate ambiguous challenges into clear strategies, roadmaps, and action plans.
  • Develop compelling, executive-ready presentations that tell a strong story.
  • Balance strategic thinking with practical, buildable solutions.
  • Shape and sharpen digital products and experiences, working closely with architects and engineers across CRM, AI, data, and cloud platforms with strong exposure to the Microsoft ecosystem (Dynamics 365, Power Platform, Azure OpenAI, Copilot).
• Change, Adoption & Impact
  • Shape change strategies including stakeholder mapping, communications, and enablement.
  • Design adoption approaches that shift behavior, not just deliver training.
  • Partner with delivery teams to ensure solutions land smoothly and stick.
  • Measure impact through adoption, usage, and business outcomes.
• Team Leadership
  • Lead and mentor consultants, analysts, and designers on engagements.
  • Set quality standards for storytelling, workshop design, and client outputs.
  • Contribute to practice growth through assets, offerings, and points of view.
  • Support sales activities including discovery workshops and proposal shaping.

Equal Employment Opportunity Statement

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