Associate Manager, B2B Sales

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global service provider in Kuala Lumpur is looking for an Associate Manager, B2B Sales to lead and develop a sales team, drive business growth, and maintain strong client relationships. This role involves forecasting sales, monitoring team performance, and ensuring high customer satisfaction. Candidates should have a successful track record in sales management and be capable of analyzing data to inform strategies.

Qualifications

• Proven experience in managing a sales team with a focus on business growth.
• Ability to analyze sales data and trends to inform strategies.
• Strong communication skills with the ability to manage client relationships effectively.

Responsibilities

• Lead the sales team to achieve performance targets.
• Provide ongoing sales forecasting and maintain CRM accuracy.
• Remove roadblocks for the team to enhance sales opportunities.

Skills

Sales leadership

Customer relationship management

Data analysis

Team performance monitoring

Tools

CRM software

Job description

Job Title:

Associate Manager, B2B Sales

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time

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