Associate - IT Service Delivery Management

Digital Hub; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is looking for an Associate in IT Service Delivery Management to ensure seamless IT support and bridge the gap between business needs and IT teams. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills. Responsibilities include coordinating meetings, ensuring adherence to service processes, and identifying operational improvements. Fresh graduates are welcome to apply for this full-time position based in Bandar Sunway.

Qualifications

• A strong communicator who can work across teams.
• Someone organized, proactive, and detail-oriented.
• A problem-solver with a customer-first mindset.
• Interest in IT service management and continuous improvement.

Responsibilities

• Be the liaison between SDM and IT service delivery teams for seamless IT support.
• Coordinate regular review meetings to elevate service quality.
• Ensure adherence to standard service and support processes.
• Identify and address policy and operational issues.
• Support business opportunities by providing quick service proposals.

Skills

Strong communication

Organizational skills

Problem-solving

Customer-first mindset

Detail-oriented

Education

Bachelor's Degree in Business Studies/Administration/Management/Marketing/Science & Technology

Job description

Associate - IT Service Delivery Management

Are you someone who loves solving problems, coordinating people, and making sure things just work? Do you enjoy bridging the gap between business needs and technical teams? If yes — we want you on our team!

As an IT Service Delivery Management Associate, you’ll be the key connector ensuring our IT services run smoothly, efficiently, and with top-tier customer satisfaction.

Job Responsibilities

• Be the liaison between our Service Delivery Manager (SDM) and IT service delivery teams to ensure business users receive seamless IT support.
• Coordinate and facilitate regular review meetings & discussion sessions to continuously elevate service quality and customer satisfaction.
• Ensure IT teams follow standard service and support processes — keeping us aligned, efficient, and consistent.
• Identify, address, and help frame policy, process, and operational issues to improve how our IT services are delivered.
• Support business opportunities by providing quick turnarounds on service proposals and requests from customers.
• Assist with AR (Accounts Receivable) collection tasks when required.
• Take on any additional responsibilities that help us grow and deliver excellence.

What We’re Looking For

• A strong communicator who can work across teams
• Someone organized, proactive, and detail-oriented
• A problem-solver with a customer-first mindset
• Interest in IT service management, processes, and continuous improvement

Requirements

• Candidate must possess at least a Bachelor's Degree in Business Studies/Administration/Management/ Marketing/ Science & Technology or equivalent.
• Working experience in the related field/knowledge in IT is an added advantage.
• Fresh graduates are encouraged to apply.
• Applicants must be willing to work in Bandar Sunway.
• Full‑Time position.