Associate, Fraud Operations

TNG Digital; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fintech organization in Kuala Lumpur is seeking a Fraud Operations role to manage fraud risks for their e-Wallet services. Responsibilities include identifying fraud risks, conducting investigations, and communicating findings effectively. Candidates should possess a bachelor's degree, and fresh graduates are encouraged to apply. Preferred skills include experience with unstructured data, SQL, and strong communication skills. The company offers a supportive environment to foster innovation and growth.

Benefits

Unlimited office pantry fruits, snacks, and drinks

Flexibility for dependent medical coverage

Additional family leave

Medical coverage including various services

Corporate membership discounts

Qualifications

• Fresh Graduates are encouraged to apply.
• Experience in fintech, payments, or e-commerce is an advantage.
• Ability to analyze transaction data to identify trends.

Responsibilities

• Identify and monitor fraud risks throughout the customer lifecycle.
• Conduct investigations for chargebacks and fraud-related cases.
• Analyze transaction data for insights to improve fraud policies.

Skills

Handling large scale unstructured data

SQL experience

Strong Excel skills

Strong communication skills

Ability to work in a start-up environment

Education

Bachelor's degree in any field

Tools

PowerPoint

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference

As Fraud Operations, you will be playing a significant role in managing the fraud risk for our e‑Wallet business throughout the customer lifecycle. You will investigate and monitor fraud risk throughout every area of operations, and provide effective solutions to fraud issues in order to build the trust and confidence of our customer and stakeholders and drive profitability for the business.

Job Responsibilities:

• Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle of our e‑wallet and related services.
• Identify, analyse and elevate any key items regarding fraud or potential fraud.
• Review customer’s feedback and complaints lodged with comprehensive validations conducted prior to addressing the root cause and substantiated with evidence prior to resolving a case.
• Ensure that customer education on potential vulnerabilities is communicated effectively.
• Ensure proper investigations are conducted for all type of cases received with regards to Chargeback, Money Back Guarantee, Customer Service and other fraud related cases.
• To carry out other ad‑hoc tasks as specified by the supervisor / leader from time to time.
• Analysis of transaction data to surface patterns, trends, and bugs that help inform TNGD’s fraud policies and processes and contribute to fraud prevention mechanisms.

Job Specifications:

Qualifications

• A bachelor's degree in any field.
• Fresh Graduate are encouraged to apply.

Skills/Knowledge:

• Strong experience in handling large scale unstructured data. Experience in SQL is an advantage.
• Ability to exercise good judgment and mature mindset in approaching complex issues.
• Inquisitive by nature and able to work with data to uncover root causes and identify trends.
• Exposure to fintech, payments, e‑commerce is an advantage.
• Strong Excel and PowerPoint skills.
• Strong communication skill in order to communicate with relevant stakeholders on trends and patterns detected.
• Ability to work in a start‑up environment and manage multiple priorities.
• Ability to take initiative in a fast‑moving environment.

Our Perks and Benefits:

• Unlimited office pantry fruits, snacks and drinks.
• Flexibility to opt dependents coverage (spouse, child, parents or parents‑in‑law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e‑mailing: ********@tngdigital.com.my

Note: Only shortlisted candidates will be contacted.