Associate Engineer

Singtel; Malacca City; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking an Associate Engineer to support field technicians with installation and maintenance jobs. The role involves ensuring orders are processed, communicating key updates to customers, and managing expectations related to installation issues. Candidates should have a diploma/degree in Business Studies/Administration and at least 1 year of service industry experience.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum 1 year working experience in servicing industry.

Responsibilities

• Contact customer on key updates, changes, and milestones.
• Verify and ensure orders have been processed accurately.
• Provide guidance and support to internal staff.
• Assist to re-schedule installation appointments.
• Explain and manage customer expectations.

Skills

Good interpersonal and communication skill

Customer oriented

Ability to perform in a fast-paced environment

Education

Diploma or Degree in Business Studies/Administration

Job description

Overview

Be a part of something BIG! As an Associate Engineer, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.

Responsibilities

• Contact customer on key updates, change and milestone
• Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
• Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
• Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make change
• Explain and manage customer expectation on the installation and maintenance related issue and experience
• Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
• To escalate any issues which cannot be completed within agreed procedures
• Any ad-hoc task assigned by Team Leader or superior

Skills for Success

• Diploma or Degree graduate in Business Studies/Administration.
• Minimum 1 year working experience in servicing industry
• Good interpersonal and communication skill
• Customer oriented which places meeting the customers’ need as top priority
• Ability to perform in a fast-paced environment & work well under pressure.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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