Assistant Vice President, Client Onboarding

Citi; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global financial services company is seeking an experienced Assistant Vice President, Client Onboarding in Kuala Lumpur. The role requires a seasoned professional with 5-8 years of experience in documentation review and account maintenance, excellent communication skills, and project management expertise. Responsibilities include managing account openings, customer interactions, and ensuring compliance with financial services regulations. The ideal candidate should possess strong analytical, coaching, and problem-solving skills.

Qualifications

• 5-8 years of experience in documentation review and account maintenance.
• Good interpersonal communication skills with internal and external partners.
• Strong project management skills including financial cost management.
• Ability to interact confidently with senior management and regulators.
• Proficient knowledge of English (written and spoken).

Responsibilities

• Manage customer interaction and account opening functions.
• Ensure timely delivery of account opening requirements.
• Handle complex issues affecting the account management process.
• Encourage cross-functional training for staff.
• Monitor customer satisfaction and service levels.

Skills

Documentation review

Interpersonal communication

Project management

Multi-tasking

Coaching and development

Education

Bachelor’s/University degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Client Onboarding. (Internal Job Title: Client Onboarding Sr Analyst - C12) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in‑depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in‑process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross‑functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Encourages cross functional training for staffs to enrich their skill base.
• Optimizes manpower to achieve higher productivity levels.
• Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.
• Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred.
• Good interpersonal communication skills. Able to communicate with internal and external business partners.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Demonstrated Project management skill including financial cost management skill.
• Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.
• Ability to achieve business objectives without compromising on controls and risk parameters established.
• Ability to interact confidently with senior management and / or regulators.
• Ability to coach and develop people, identifying and retaining talent.
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
• Able to strive under pressure and covert opportunity from risk.
• Should be open to working staggered hour /shift / over weekend and on public holidays.
• To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice.
• Proficient knowledge of English (written and spoken).

Education

• Bachelor’s/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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