Assistant Shop Manager

Something Bakery (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A local bakery in Kuala Lumpur is seeking an experienced Shop Manager to oversee daily operations. The ideal candidate will have at least 5 years of experience in retail or food service, with strong skills in customer service, inventory management, and sales management. Proficiency in English, Bahasa Malaysia, and Mandarin is essential. This role offers a dynamic work environment and benefits including annual leave, health insurance, and EPF contributions.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 5 years of relevant experience in a retail or food service environment.
• Proficiency in English, Bahasa Malaysia, and Mandarin.
• Strong inventory management skills including stock control and ordering.

Responsibilities

• Assist the Shop Manager in overseeing daily operations.
• Manage and motivate a team of shop staff.
• Maintain optimal inventory levels by monitoring stock.
• Implement and maintain visual merchandising standards.
• Handle customer inquiries and complaints professionally.
• Monitor sales performance and analyze trends.
• Ensure compliance with company policies and safety regulations.

Skills

Customer service

Inventory management

Sales management

Communication in English

Communication in Bahasa Malaysia

Communication in Mandarin

Education

Diploma in any field

Job description

Something Bakery (M) Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Requirements

• Minimum of 5 years of relevant experience in a retail or food service environment, with demonstrated progression in responsibilities.
• Proficiency in English, Bahasa Malaysia, and Mandarin, with excellent verbal and written communication skills in all three languages to effectively interact with diverse customers and staff.
• Proven ability to deliver exceptional customer service, addressing customer inquiries and resolving complaints efficiently and professionally to ensure customer satisfaction and loyalty.
• Strong inventory management skills, including experience in stock control, ordering, receiving, and minimizing waste to maintain optimal stock levels and reduce losses.
• Demonstrated sales management skills, with experience in setting sales targets, motivating a team to achieve goals, and implementing strategies to increase sales and profitability.
• Possess a Diploma in any field.

Responsibilities

• Assist the Shop Manager in overseeing daily operations, ensuring smooth and efficient workflow within the shop.
• Manage and motivate a team of shop staff, providing guidance, training, and performance feedback to ensure excellent customer service and sales performance.
• Maintain optimal inventory levels by monitoring stock, placing orders, and coordinating deliveries to minimize stockouts and maximize product freshness.
• Implement and maintain visual merchandising standards to create an attractive and engaging shopping environment that promotes sales and enhances the customer experience.
• Handle customer inquiries, complaints, and feedback promptly and professionally, resolving issues to ensure customer satisfaction and loyalty.
• Monitor sales performance, analyze trends, and implement strategies to achieve sales targets and maximize profitability.
• Ensure compliance with all company policies, procedures, and safety regulations to maintain a safe and compliant working environment.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO