Assistant Operation Manager

Always Marketing Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A local marketing firm is seeking an Assistant Operations Manager in Kuala Lumpur. This role requires at least 3 years of experience in the FMCG industry and strong organizational skills. You will be responsible for supporting the Operations Manager in managing field operations, ensuring project timelines are met, and providing leadership to the team. Candidates should be proficient in Microsoft Office and able to work in a fast-paced environment. This position offers opportunities for leadership and growth.

Qualifications

• Minimum 3 years of work experience in FMCG industry.
• Strong organizational skills and ability to multitask.
• A proven track record in managing daily operational issues.

Responsibilities

• Support the Operations Manager in strategizing and implementing effective procedures.
• Manage field operations and ensure delivery of operational excellence.
• Provide leadership and support to the team.
• Analyze activation performance and report feedback to Operations Manager.

Skills

Strong organizational skills

Ability to work in a fast-paced environment

Results-oriented

Leadership

Attention to detail

Multitasking skills

Education

SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration or operations management

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Duties and Responsibilities

The role of Assistant Operations Manager involves in supporting the Operations Manager in strategizing, implementing, and maintaining effective procedures for team to work effectively & independently.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities

• Managing field operations, deployment & execution are delivered effectively (Operational Excellent).
• Setting, communicating, and maintaining timelines and priorities on every project.
• Communicating, maintaining, and developing client, store buyer, sales team relationship.
• Providing leadership, motivation, direction, and support to the team.
• Attend monthly / quarterly project review.
• Ensure all activation is done according to plan from start to finish according to requirements, target and objectives.
• Propose suggestions to enhance the activation and event's success.
• Assist OM in hiring of Field Operations personnel.
• Coordinate / supervise on all operational matters.
• Analyze the activation's performance & report feedbacks to OM & respective AP.
• Ensure GL & FS KPI's expectation are met.
• Ensure project KPI's and expectation are met.
• Conduct outlet visit as plan.
• Handle daily operational issues & attempt issues within 24 hours.
• Retail AIM and Power BI support.
• Coaches and counsel operations team to reflect company service standard operation procedures.
• Evaluate & feedback outlet performance to be reported to OM & respective AP.
• Making sure all operational activities & activation stay within the allocated budget.

Academic Qualification(s)

Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.

Work Experience / Skills Requirement(s)

• At least 3 years of work experience in FMCG industry.
• Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience in handling daily operational issues.
• Strong organizational skills including attention to detail ad multitasking skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Able to lead by example, maintain good spirits and contribute team morale.
• Results-oriented and able to work under pressure.
• Taking Ownership of accounts and providing effective solutions to situations.
• Possess own transport.
• Able to work on weekends.