Assistant Manager, Retail Sales

CARSOME; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading automotive e-commerce company in Malaysia is looking for a dynamic leader to support the Branch Manager in achieving sales targets. The ideal candidate will have over 5 years of experience in management, particularly in the e-commerce or automotive sector, and must demonstrate proven leadership capabilities. Responsibilities include enhancing customer experience, collaborating with the sales team, and implementing effective sales strategies. Join our team to drive outstanding performance and growth.

Qualifications

• 5+ years in management/business development/sales in a leading e-commerce/automotive company.
• 3+ years leading sales teams in a dynamic environment.
• Proven track record of scaling sales organizations.

Responsibilities

• Support the Branch Manager to achieve sales targets.
• Develop consultative relationships to enhance customer experience.
• Facilitate daily huddles and provide solutions for the Sales team.

Skills

Management experience

Team leadership

Sales skills

Communication skills

Customer experience improvement

Job description

About You

In this role you will support the Branch Manager to achieve sales target

Your Day-to-Day

Supporting/assisting the Branch Manager on:-

• Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
• Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
• Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions
• Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals
• Evaluates customer experience based on data and observations, and steers continuous improvements / problem resolution to build customer loyalty.
• Provide a framework, and support, for the Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
• Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners / customers, sales efficiency, and great customer experiences
• Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales‑centric efforts.

Your Know-How

• 5+ years of experience in a management / business development / sales in a leading e-commerce / automotive / retail company, ideally with P&L and / or performance responsibility
• 3+ years of experience in leading (sales) teams in a dynamic environment
• A strong track record of scaling and structuring full-scope sales organizations
• Experience in dealing with external partners and B2C customers at all levels
• Proven track record through above-average performance at individual and team level
• A commercial mindset with excellent communication and sales skills
• Strategic thinker who effectively uses data, logic, and instinct to identify problems, and implement solutions