Assistant Manager Resident Engineer

Graduan; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider is seeking a professional to provide onsite technical resources for Connectivity and ICT maintenance contracts across various sectors, including Oil and Gas and Finance. Responsibilities include maintaining network design documentation, analyzing incidents, and preparing reports. Ideal candidates will have a strong understanding of network design and integration, proactive monitoring capabilities, and basic knowledge of relevant tools like VMWare and Active Directory.

Qualifications

• Strong understanding of network design and integration.
• Ability to analyze incidents and recommend resolutions.
• Experience with preventative maintenance in a network environment.

Responsibilities

• Prepare reports as requested by the customer.
• Maintain agency network design documentation.
• Attend network operation meetings to assist customers.
• Analyze and find root causes of network issues.
• Monitor alarms and take necessary action proactively.

Skills

Network design

Incident analysis

Preventive maintenance

Proactive monitoring

Tools

VMWare

Active Directory

HP hardware

Trend Micro

Fortigate

Job description

The work scope includes but not limited to provide onsite technical resources for the Connectivity / ICTmaintenance contracts in various Sector / Vertical i.e Oil and Gas, Finance, Education, Industry Services andothers. Single point of contact for Client services with details understanding on network design, integration, LANsetup, data centre and applications running.

Key Responsibilities

• Prepare report as requested by customer from time to time.
• To maintain the agency network design documentation with up-to-date information such as CPEconfiguration (Router, Bandwidth Manager policy, Firewall) to expedite the troubleshooting process
• Attend network operation meeting, briefing and assist customer on all issues related of Client servicesinclusive service delivery and restoration
• To analyse the incident / problem related to agency network and find the root cause of the problemand recommend the resolution and improvement
• To assign and monitor the execution of Preventive Maintenance as stipulated in the contract and asrequired by operation SOP to reduce fault rate
• To monitor alarm on SNMP system and take necessary action proactively to clear the critical alarm andalerts.
• Subject to changes based on requirement related to Client
• Basic knowledge for VMWare, Active Directory, Backup and DR, HP hardware, Trend Micro, Fortigateand Microsoft produc