Assistant Manager, Business Development & Partnerships (Travel)

TNG Digital; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading fintech company in Kuala Lumpur seeks a dedicated account manager to drive user adoption initiatives for its travel and payment services. The ideal candidate will have 3-7 years of experience in account management, excellent analytical skills, and the ability to strengthen partner relationships. This role offers flexible working hours, a monthly eWallet allowance, and comprehensive medical coverage.

Benefits

Flexi working hours

Monthly eWallet allowance

Additional leave including family leave

Medical coverage including dental and mental care

Qualifications

• 3-7 years of experience in account management, partnerships, or business development, ideally in travel, OTA, or fintech/payment sectors.
• Demonstrated success in growing existing accounts and improving partner performance.
• Familiarity with OTA ecosystems and travel payments is a plus.

Responsibilities

• Manage and strengthen relationships with existing OTA and travel partners.
• Design and execute joint campaigns with partners to drive user adoption.
• Track KPIs and provide recommendations to optimize campaigns.

Skills

Account management

Analytical skills

Communication

Negotiation

Project management

Education

Bachelor’s Degree in Business, Marketing, Finance, or related fields

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Brief

As part of the Travel & Crossborder Business team at TNG Digital, our roles are to shape how users plan and pay for their journeys, from booking trips to making seamless QR payments when travelling in over China, Thailand, Indonesia, Japan, Korea & 50+ countries.

You’ll champion user growth initiatives that make it rewarding and convenient for users to choose TNG eWallet at checkout with leading travel platforms to grow overall Payment Value and transactions.

You’ll collaborate closely with internal teams (Marketing, Product, Data) and external partners (payment processors, tourism boards, and online travel agencies) to design and deliver end-to-end experience that increases both conversion & retention.

This is a hands-on, high-impact role for a go-getter with strong initiative — someone who’s not just execution-focused, but proactive in spotting opportunities, proposing ideas, and pushing initiatives forward.

Key Responsibilities

Business Development & Account Management

• Manage and strengthen relationships with existing OTA. travel ecosystem & affiliate partners.
• Act as the primary point of contact, ensuring partners are supported, engaged, and aligned on growth objectives.
• Proactively explore opportunities with untapped or emerging OTAs in global markets and to oversee onboarding & integration.
• Develop Joint Business Plans (JBPs) with major partners to align on growth targets, marketing roadmaps and co-funded initiatives.

Campaigns & Growth Initiatives

• Design & Execute joint campaigns with partners (OTAs, tourism boards) to drive user adoption.
• Plan Incentives such as cashback, discounts, rewards, or loyalty tie-ins on Partners platforms or utilise our GoRewards to ultimately encourage users to select TNG eWallet as their preferred payment method.
• Coordinate Marketing Assets with internal teams (Marketing, Creative, CRM) to ensure campaigns are aligned with brand guidelines and delivered effectively.
• Run Seasonal & Tactical Campaigns (e.g., MATTA Fair, Golden Week, 11.11) that target peak travel periods and outbound markets.
• Leverage Partner Channels by securing visibility on OTA homepages, apps, or destination marketing pages to maximize awareness and conversion.
• Track & Optimize campaign performance (GTV uplift, new users, repeat transactions, cost per acquisition) and adjust strategies based on data insights.
• Develop Playbooks of best practices to replicate successful campaigns across other partners and markets.

Performance Monitoring & Optimisation

• Track KPIs such as bookings paid via TNG eWallet, conversion rates, campaign ROI.
• Analyze performance data and provide recommendations to optimize campaigns, checkout flows, and incentive structures.
• Collaborate with partners on strategies to increase share of wallet and repeat usage.

Operational & Budget Management

• Maintain accurate campaign cost records and work closely with Business Planning Team on obtaining budget approvals.
• Track, monitor, and reconcile marketing budgets, particularly MDF (Market Development Fund), ensuring timely fund utilization and reporting Cross-Functional Collaboration.
• Work closely with Marketing, Product, and Data teams to design and execute impactful partner campaigns.
• Coordinate with Operations and Finance to ensure seamless payment, reconciliation, and compliance processes.

Market Intelligence

• Stay up to date on travel and payment trends, including competitor activities.
• Share insights internally and with partners to inform product development and marketing initiatives.

Reporting & Forecasting

• Provide regular reporting on partner performance, risks, and opportunities.
• Forecast adoption, GTV contribution, and campaign impact from key accounts.

Job Requirements

• Bachelor’s Degree in Business, Marketing, Finance, or related fields.
• 3–7 years of experience in account management, partnerships, or business development, ideally in travel, OTA, or fintech/payment sectors.
• Demonstrated success in growing existing accounts and improving partner performance.
• Strong commercial and analytical skills, with experience using data to optimize results.
• Skilled in relationship management, joint planning, and stakeholder alignment.
• Excellent communication, negotiation, and project management skills.
• Familiarity with OTA ecosystems, travel payments, or cross-border QR solutions is a plus.

Our Perks & Benefits

• Flexi working hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.