Assistant Manager, Branch Operations & Customer Experience

Hong Leong Bank Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Executive in Selangor, Malaysia. This role requires engaging with walk-in customers for transaction processing while aiming for high customer satisfaction and promoting bank products through effective cross-selling. Ideal candidates will be Malaysian citizens, with a focus on providing exceptional service and maintaining operational integrity. This position offers an opportunity in a dynamic banking environment with room for career growth.

Qualifications

• Related working experience in financial institution or related field.
• Possess customer interaction/cash handling/transaction processing/sales experience.
• High level of integrity and accountability.

Responsibilities

• Engage with walk-in customers for transaction processing.
• Provide superior customer service and contribute to CSAT scores.
• Accept and process transactions in a timely manner.
• Maintain confidentiality of customers' information.

Skills

Basic banking knowledge

Excellent service mindset

Communication skills

Cross selling skills

Education

Malaysian citizen

Fresh graduates or candidates with relevant work experience

Job description

A leading financial institution is seeking a Customer Service Executive in Selangor, Malaysia. This role requires engaging with walk-in customers for transaction processing while aiming for high customer satisfaction and promoting bank products through effective cross-selling. Ideal candidates will be Malaysian citizens, with a focus on providing exceptional service and maintaining operational integrity. This position offers an opportunity in a dynamic banking environment with room for career growth.