Assistant Key Account Manager

CARiNG Pharmacy; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare service provider is seeking an Assistant Manager, Key Account to manage and grow relationships with corporate clients. You will oversee account management, lead business development initiatives, and ensure successful service delivery. The ideal candidate should have 3-5 years of experience in corporate sales or account management, with a background in pharmacy preferred. Strong communication and negotiation skills are essential for this role, which also includes event management responsibilities.

Qualifications

• 3-5 years of experience in account management or corporate sales.
• Preferably a pharmacist or having a background in pharmacy.
• Proven ability to build and maintain partnerships.

Responsibilities

• Manage strategic relationships with corporate clients.
• Develop account plans to grow revenue.
• Coordinate with internal teams for service delivery.

Skills

Relationship management

Communication skills

Negotiation skills

Analytical skills

Event management

Education

Bachelor's degree in Business, Marketing, Pharmacy, Healthcare Management

Job description

The Assistant Manager, Key Account is responsible for managing and growing strategic relationships with corporate clients, partners, and institutions. This role requires a strong balance of relationship management, solution selling, and cross-functional coordination to ensure seamless service delivery, client satisfaction, and revenue growth.

Account Management & Relationship Building

• Serve as the primary point of contact for key corporate accounts (e.g., insurers, TPAs, hospital partners, large corporates).
• Build and maintain strong, long-term client relationships at multiple levels (operational and decision-making).
• Understand client needs and business challenges, and provide tailored solutions to address them.
• Proactively manage client expectations and ensure high levels of satisfaction.

Business Development & Growth

• Develop account plans to grow revenue, product adoption, and service penetration within assigned accounts.
• Identify opportunities for cross-selling and upselling new services, solutions, or product lines.
• Lead negotiations and secure renewals, extensions, and new contracts.

Operational Excellence

• Coordinate with internal teams (operations, finance, clinical, pharmacy, digital health) to ensure timely delivery of services and resolution of client issues.
• Monitor account performance, prepare regular reports, and track key metrics (e.g., sales performance, claim trends, service SLAs).
• Escalate and resolve operational or service issues impacting clients.
• Plan, coordinate, and execute corporate events, wellness programs, and client engagement activities to strengthen partnerships and brand presence.

Market & Client Insights

• Stay informed on industry trends, competitors, and regulatory changes impacting clients and the business.
• Gather client feedback and share insights with internal teams to improve services and customer experience.
• Work closely with cross-functional teams to deliver on client commitments.
• Support the development of proposals, presentations, and tender submissions.
• Mentor junior team members where applicable.

Skills and Qualifications

• Bachelor’s degree in Business, Marketing, Pharmacy, Healthcare Management, or related field.
• Minimum 3–5 years of experience in account management, corporate sales, or business development (preferably in healthcare, insurance, pharmaceutical, or retail industries).
• Preferably a pharmacist or background in pharmacy.
• Strong relationship and account management skills — proven ability to build and maintain long-term partnerships with corporate clients and key stakeholders.
• Negotiation and communication abilities — excellent verbal, written, and presentation skills, with experience in contract negotiations and client-facing discussions.
• Analytical and problem-solving skills — ability to interpret data, identify trends, and develop actionable strategies to drive account growth and client satisfaction.
• Event and project management experience — skilled in planning and executing corporate events, wellness programs, and client engagement activities, while managing multiple projects simultaneously.