Assistant HR Manager

Hilton; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Human Resources Manager to oversee HR operations and development within their focused service hotel. The ideal candidate will manage recruitment, employee relations, and training while promoting a positive workplace culture. Applicants should have a Bachelor’s degree in Human Resources or Hospitality Management and possess 4-5 years of HR experience, ideally in hospitality. Strong communication and organizational skills are essential for success in this dynamic environment.

Qualifications

• Minimum 4-5 years of HR experience, preferably in hospitality or hotel operations.
• Strong knowledge of labor laws and HR best practices.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Assist in end-to-end recruitment including job postings, screening, interviews, and selection.
• Maintain accurate employee records and personnel files.
• Serve as a point of contact for employee concerns, grievances, and disciplinary matters.
• Promote employee engagement, morale, and retention initiatives.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Guest-service mindset

Adaptability

Education

Bachelor’s degree in Human Resources, Hospitality Management, or related field

Tools

MS Office

HR systems

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Human Resources Manager will manage the Human Resources operation as well as Learning & Development, in line with Hilton and hotel policies and procedures.

What will I be doing?

The Assistant Human Resources Manager supports the Cluster Director of Human Resources in overseeing all human resource functions within the focused service hotel. This role ensures effective recruitment, employee relations, training, compliance, and HR operations while promoting a positive workplace culture aligned with the hotel’s service standards and brand values.

Key Responsibilities:

• Assist in end-to-end recruitment including job postings, screening, interviews, and selection.
• Coordinate onboarding, orientation, and induction programs for new hires.
• Maintain accurate employee records and personnel files.
• Serve as a point of contact for employee concerns, grievances, and disciplinary matters.
• Support investigations and corrective actions in accordance with company policies and labor laws.
• Promote employee engagement, morale, and retention initiatives.
• Coordinate training programs including brand standards, service excellence, compliance, and safety
• Track training attendance and ensure mandatory trainings are completed.
• Support performance appraisal processes and career development initiatives.
• Assist with payroll inputs, attendance, leave management, and benefits administration.
• Ensure accuracy of HRMS data, timekeeping, and employee documentation.
• Prepare HR reports related to staffing, turnover, and compliance
• Participate in HR projects and initiatives aligned with hotel goals.

What are we looking for?

An Assistant Human Resources Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• Minimum 4-5 years of HR experience, preferably in hospitality or hotel operations.
• Strong knowledge of labor laws and HR best practices.
• Excellent interpersonal, communication, and organizational skills.
• Ability to handle sensitive information with confidentiality.
• Proficient in MS Office and HR systems.
• Strong people management and problem-solving skills
• Attention to detail and organizational ability
• Guest-service mindset with a hospitality focus
• Ability to work independently and as part of a team
• Adaptability in a fast-paced hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!