Assistant Ferry Terminal Operations Manager

Berjaya Waterfront Sdn Bhd; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading ferry terminal management company in Malaysia is seeking a Ferry Terminal Operations Manager. The role involves managing and coordinating terminal operations, overseeing daily activities, and acting as a liaison with government agencies. Candidates should have a diploma or certificate in a related field, at least 2 years of experience, and strong leadership skills. Proficiency in English and Bahasa Malaysia is essential. This position offers an opportunity to contribute to optimizing terminal operations and ensuring passenger safety.

Qualifications

• Minimum of 2 years of relevant working experience.
• Good command of written and spoken English and Bahasa Malaysia.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage effective control of Ferry Terminal operations.
• Oversee daily operational activities of the Operations Department.
• Monitor terminal operations and coordinate passenger flow.

Skills

Leadership skills

Communication skills

Knowledge of terminal operations

Proactive approach

Education

Diploma or Certificate in a related field

Job description

Berjaya Waterfront Johor Bahru (formerly The Zon Johor Bahru) is a 4.5-storey shopping mall in Johor Bahru, Malaysia, with a duty-free zone. It's conveniently located 10 minutes from JB Sentral and CIQ. Owned by Berjaya Assets Sdn Bhd since 2013, it offers shopping, entertainment, and dining options, along with an integrated hotel and ferry terminal.

Job summary

To manage, coordinate and implement control over the Ferry Terminal Operations by utilizing existing facilities and manpower

Duties & Responsibilities

• Manage, coordinate, and implement effective control of Ferry Terminal operations using existing facilities and manpower.
• Oversee and manage daily operational activities of the Operations Department.
• Monitor all aspects of terminal operations, including proposing upgrades to infrastructure and facilities.
• Coordinate passenger flow processes at all terminal counters, including those operated by government agencies.
• Act as the main liaison with government agencies on terminal operational matters.
• Monitor and manage operational licenses with relevant authorities and letters of undertaking related to ticketing, terminal, and shipping operations.
• Maintain records and follow up on Maintenance Request Forms, quotations, agreements, and contracts related to the Operations Department.
• Compile and maintain ISPS Code training programs and reports to ensure passenger safety and security during arrival and departure.
• Prepare weekly and monthly Situation Reports (SITREP) for terminal operations.
• Monitor actual expenses and sales against the approved budget and optimize operational costs through efficient resource management.
• Prepare necessary reporting on Ferry Terminal daily Operations for Management review and submission to authorities.

Requirements

• Diploma or Certificate in a related field or equivalent qualification.
• Minimum of 2 years of relevant working experience.
• Knowledge of Ferry Terminal Management and operations.
• Strong leadership and supervisory skills.
• Good command of written and spoken English and Bahasa Malaysia.
• Excellent interpersonal and communication skills.
• Hands-on, proactive, and results-oriented approach to work oriented.
• Possess thorough knowledge of all operational sections and provide accurate information to customers when required.