Assistant Executive Housekeeper

Thistle Port Dickson Resort; Port Dickson; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading resort in Port Dickson is seeking a Housekeeping Manager to oversee operational standards and staff training. The ideal candidate should have 3-5 years of experience in a similar role at a 4 or 5-star hotel. Responsibilities include managing housekeeping staff, ensuring compliance with cleanliness standards, and addressing guest needs. This role demands strong leadership and communication skills in a fast-paced environment.

Qualifications

• Minimum 3–5 years experience in Housekeeping at a 4 or 5-star establishment.
• Familiarity with Housekeeping SOPs, audits, and inspection checklists.
• Ability to manage large teams effectively.

Responsibilities

• Oversee daily operations of housekeeping staff.
• Ensure compliance with cleanliness and grooming standards.
• Respond promptly to guest requests and complaints.

Skills

Leadership skills

Communication skills

Attention to detail

Guest experience focus

Job description

Thistle Port Dickson Resort – Port Dickson, Negeri Sembilan

KEY RESPONSIBILITIES

A. Operational Responsibilities

• Oversee room attendants, public area attendants, linen runners, and supervisors.
• Conduct daily briefing and allocate duties according to occupancy, arrivals, and departures.
• Inspect guest rooms, suites, villas, and public areas to ensure cleanliness and maintenance compliance.
• Ensure all rooms meet the resort’s 5-star grooming and setup standards before releasing to Front Office.
• Monitor turndown service standards for VIP guests and high‑tier reservations.

B. Quality & Standards Control

• Ensure SOPs, grooming standards, and hygiene guidelines are consistently followed.
• Monitor room status discrepancies and resolve quickly with Front Office.
• Ensure all housekeeping equipment (vacuum, trolleys, extractor) are cleaned and functioning.
• Conduct corrective training for staff if standards not met.

C. Guest Service & Complaint Handling

• Respond promptly to guest requests, complaints, and special arrangements.
• Coordinate lost‑and‑found procedures, ensuring proper logging and secure handling.
• Ensure VIP and long‑stay guests receive personalized and consistent service.

D. Inventory & Linen Management

• Monitor linen quality, par levels, and stock rotation.
• Ensure linen room cleanliness and proper storage.
• Coordinate with Laundry team for daily laundry operations and linen replenishment.

E. Safety & Compliance

• Monitor chemical usage and ensure all SDS (Safety Data Sheets) are updated.
• Ensure Housekeeping complies with ERT, fire safety, and hygiene guidelines.
• Conduct periodic safety inspections in pantries, storerooms, and back‑of‑house areas.

Administrative Responsibilities (Paper JD)

F. Reports & Documentation

• Prepare daily room reports, discrepancy reports, and shift summaries.
• Submit monthly reports: productivity, inventory, deep cleaning schedule, and cost analysis.
• Maintain staff attendance, scheduling, and OT control (important for HR compliance).

G. Staff Training & Development

• Conduct on‑the‑job training (OJT) for new hires and refresher training for existing staff.
• Ensure all staff are trained on SOPs: room cleaning sequence, public area cleaning, chemical handling, and equipment use.
• Maintain training records for internal QA and audit purposes.

H. Duty Roster & Manpower Planning

• Prepare weekly/monthly roster based on occupancy forecast and budgeted manpower.
• Ensure correct manning levels for peak and low periods.
• Manage leave planning and coordinate with HR to avoid understaffing.

I. Budget & Cost Control

• Monitor housekeeping operational expenses: chemicals, guest supplies, linen replacement, amenities.
• Ensure cost efficiency without compromising quality.
• Assist the Executive Housekeeper in annual budgeting and CAPEX proposals.

J. Coordination with Other Departments

• Work closely with Front Office on room readiness, VIP arrivals, and early check‑in.
• Coordinate with Engineering for room maintenance defects, PM schedules, and urgent repairs.
• Coordinate with F&B for banquet setup requirements, beach cleaning events, and deep cleaning schedules.

JOB REQUIREMENTS

• Minimum 3–5 years experience in Housekeeping, preferably in a 4 or 5‑star hotel or resort.
• Strong leadership skills and ability to manage a large team.
• Familiar with Housekeeping SOPs, audits, room inspection checklists, and safety guidelines.
• Good communication and interpersonal skills.
• Able to work in a fast‑paced resort environment with high occupancy and large public areas.
• Strong attention to detail and passion for guest experience.
• Knowledge of chemicals, equipment, linen control, and guest supplies management.
• Able to work rotating shifts, weekends, and public holidays.