Assistant Boutique Manager

Swatch Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury watch brand is seeking a dedicated Boutique Associate to deliver exceptional customer service and achieve sales targets. The role includes providing personalized shopping experiences, managing inventory, and supporting team performance. The ideal candidate should have experience in luxury retail or high-end customer service, strong communication skills, and a passion for prestige watches. Join us in shaping the future of Swiss watchmaking in Malaysia's Selangor region.

Qualifications

• Previous experience in luxury retail, hospitality, or high-end customer service is preferred.
• Collaborative approach with the ability to foster teamwork and a 'can do' attitude.
• Strong communication and interpersonal skills with a passion for delivering exceptional client service.

Responsibilities

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by identifying customer needs and recommending suitable products.
• Support the Boutique Manager in tracking sales performance and motivating the team.

Skills

Luxury retail experience

Customer service expertise

Strong communication skills

Teamwork ability

Client relationship building

Job description

Since 1853, Tissot has been at the heart of Swiss watchmaking, blending exceptional craftsmanship with a passion for precision and performance. From the iconic T-Touch to the solar-powered T-Touch Connect Solar, our pioneering spirit continues to drive innovation while honoring a rich heritage. As the Official Timekeeper for the NBA, FIBA, Tour de France, La Vuelta and MotoGP™, Tissot is trusted by the world’s top athletes and events for accuracy and reliability. We create timepieces for those who value quality, authenticity and excellence, and we bring that same commitment to our people.

Join Tissot and be part of a global team where tradition meets innovation, your ideas spark progress, and every day offers the chance to shape the future of Swiss watchmaking!

What You'll Be Doing

Provide personalized shopping experience, ensuring each client feels valued and engaged.

Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.

Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

Performs stock and cash count according to the operating procedure.

Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.

Responsible for defective/damaged stock handling.

Inventory Management applies to cash, warranty cards and GWPs.

Customer Service

Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.

Responsible to execute customer loyalty program/activities.

Handle customer complaints and report to Management on unusual repairs.

Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.

Guide staff in giving exemplary quality customer service.

Ensure that boutique is maintained in accordance with the guidelines.

Ensure that watches are merchandise in accordance with the guidelines.

Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy.

Update and reorder GWP with office.

Responsible for boutique general maintenance such as lights, carpet, air-con & etc.

Documentation & Reports

Ensure all sales and stock reports, customers service documents are accurately complied and filed.

Submits reports of staff attendance, overtime claim in time.

Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

What we are looking for

Previous experience in luxury retail, hospitality, or high-end customer service is preferred.

Collaborative approach with the ability to foster teamwork and a "can do" attitude.

Strong communication and interpersonal skills with a passion for delivering exceptional client service.

Ability to build and maintain strong client relationships.

Intellectual curiosity and a passion for learning.

Passion for prestige watches, fine craftsmanship, and brand heritage.